Alma + Minimal AI
Alma is the leading French BNPL provider, used by tens of thousands of merchants across France, Germany, Spain, Italy, Belgium, and the Netherlands. Minimal AI connects to Alma so the AI can handle payment, instalment, and refund questions automatically. Beyond looking up information, the AI can also take actions in Alma on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Alma for you.
AI customer support for Alma
Alma is the leading European BNPL for mid-ticket purchases. Minimal AI uses Alma to handle instalment and refund questions instantly.
Automate Alma instalment questions
The AI reads the instalment schedule and answers customers without a human.
How the Alma integration works
Connect Alma with API credentials and go live.
What the AI agent can read and write in Alma
Minimal AI connects to the Alma API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up Alma payment
Read an Alma payment by ID or order reference.
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Get payment status
Read the current status.
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Get instalment plan
Read the instalment schedule and remaining balance.
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Get refund status
Read refund result.
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Get customer info
Read the customer attached.
+ much more. Virtually anything the Alma API exposes.
Take actions
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Issue refund
Create a full or partial refund.
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Cancel payment
Cancel an Alma payment.
+ much more. If the Alma API supports it, the AI agent can do it.
Integrating Alma is extremely easy
It takes one click to connect Alma. After that, the AI Manager learns how your Alma setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Alma
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Alma
Most AI tools offer a surface-level connection to Alma. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Alma?+
Yes. Minimal AI can take any action in Alma that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Alma with Minimal AI?+
It takes just a few clicks. You connect Alma from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover Alma 3x and 4x plans?+
Yes, all Alma instalment plans including P10x.
Can the AI refund Alma payments?+
Yes, full and partial refunds are supported.
