Best Gorgias AI Alternatives (2026): 8 Options Compared on Cost and Actions

Minimal AI builds AI agents that run inside your Gorgias helpdesk and resolve up to 90% of an e-commerce brand's tickets end to end. Your team keeps working in Gorgias as before. The agent reads the full thread, looks up the order and takes the action wherever it lives, and inside Gorgias it can do anything a human agent can: tag, apply macros, close, assign and start side conversations.

The actions reach past Shopify. Cloudpillo and Hang Eleven both run Minimal on Gorgias. At Hang Eleven the agent edits order lines in Monta and Shopify during backorders and refunds the difference. At Cloudpillo it knows when a return goes through Returnista and when it needs Monta or a Shopify order change first. Minimal also connects to your store on its own, so Gorgias brands on BigCommerce, Magento or WooCommerce get the same actions; dozens of customers run that setup.

There is no fixed integration list. Minimal has built more than 400, and any system with an API that is not connected yet is built for free, before you sign. Minimal connects your systems before onboarding, your team builds its first protocols in a one-hour session with the AI Manager, and most brands are automating within a few days to a week.

Pricing is per billable ticket, not per resolution: from EUR 489 a month for 1,000 tickets, EUR 1,230 for 3,000, and EUR 0.36 a ticket from 7,000. The higher your automation rate, the less each resolution costs.

Yuma AI is an e-commerce AI agent that works on top of Gorgias, Zendesk, Kustomer and other helpdesks, with stores on Shopify, WooCommerce or Magento. It checks shipments and subscriptions, validates return eligibility, updates addresses, issues refunds and creates labels, with integrations such as Recharge, Loop, ShipStation and AfterShip.

Where it stops: there is no public price, so you need a demo and a quote, and brands describe more setup work to build and tune its flows than with tools trained in plain language.

Pricing: outcome-based, billed only when Yuma fully resolves a ticket, no public rate. 30-day free trial on your own tickets.

Siena AI is an AI agent built only for e-commerce. It handles returns, refunds, address changes, labels and replacements, and for subscription brands it can skip, pause or swap an order. It runs on top of Gorgias, Zendesk, Kustomer, Intercom, Gladly and Dixa.

Where it stops: Shopify and Fulfil are the only store platforms on its integrations page, and you pay a platform fee before the first automated ticket.

Pricing: $750 a month platform fee plus $0.90 per automated ticket.

Fin is Intercom's AI agent, now also sold on its own. Fin lists Gorgias among the helpdesks it works with, next to Salesforce, HubSpot, Freshworks, Front and Dixa. It answers across chat, email and other channels, and Procedures let it read from and write to other systems.

Where it stops: e-commerce actions such as refunds, order edits and returns need Procedures and connectors to your own systems, and like Gorgias AI it is priced per outcome, so the bill grows as it resolves more.

Pricing: $0.99 per outcome, with a minimum of 50 outcomes a month.

Rep AI is a shopping assistant for Shopify and WooCommerce stores. It helps visitors find products, answers questions before they become tickets, and hands conversations to Zendesk or Gorgias when a person needs to step in.

Where it stops: it is built for the pre-purchase side, so post-purchase work such as returns, carrier claims and order edits stays with your team or another tool.

Pricing: not published; 14-day free trial.

Richpanel is a helpdesk for e-commerce brands with AI agents built in. It prices per seat instead of per ticket and bills AI separately in credits, and it offers a guarantee of 50% automated in 30 days or your money back.

Where it stops: it means moving your whole team to a new helpdesk, and returns and exchanges are a paid add-on.

Pricing: $99 per seat a month on annual billing ($119 monthly). AI is $0.50 per credit on annual billing, which Richpanel puts at about $0.20 a conversation, with a $200 a month minimum. Returns and exchanges from $99 a month.

Zendesk bundles AI agents for customers and a copilot for human agents into the Zendesk Suite. Every Suite plan includes a monthly allowance of automated resolutions per agent, and the official Shopify integration lets agents view orders and process refunds without leaving Zendesk.

Where it stops: it is a general helpdesk, so e-commerce flows come through integrations rather than as defaults, and moving off Gorgias is a migration project.

Pricing: Suite Team EUR 55 and Professional EUR 115 per agent a month on annual billing, including 5 or 10 automated resolutions per agent; extra resolutions EUR 1.50.

Freshdesk pairs an omnichannel helpdesk with Freddy AI Agent for customers and Freddy AI Copilot for human agents. Every plan includes the first 500 AI Agent sessions, and the Shopify integration lets agents cancel or refund orders inside Freshdesk.

Where it stops: the AI is an add-on to a traditional helpdesk, and e-commerce automation beyond the Shopify integration needs configuration on top.

Pricing: Growth $19, Pro $55 and Enterprise $89 per agent a month on annual billing. Freddy AI Agent includes 500 sessions, then $49 per 100 sessions.