Customer Support AI Agent forShopify Logo

Scale customer support
without hiring

10x your support team with AI Agents that integrate with all your tools. Employees only have to check and send drafts & automate repetitive tickets.

Reduce costs by 51% and improve CSAT

Works in any ticketing system

Minimal is trusted by leading E-Commerce companies

Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush
Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush
Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush
Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush
Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush
Dutchies
Plnktn
Sous
Fatbikes
Upfront
Meubelbaas
Mywheels
Fratelli Orsini
Schwartz von Halen
Boombrush

Support reimagined.
Faster, better, cheaper.

Save Time & Reduce Costs

Double your support team's productivity with AI Agents that are trained in minutes. Resolve tickets faster and better, no additional hiring required.

51% faster response times

60% lower cost per ticket

2.2x more tickets per agent

93% customer satisfaction

51% faster response times

60% lower cost per ticket

2.2x more tickets per agent

93% customer satisfaction

51% faster response times

60% lower cost per ticket

2.2x more tickets per agent

93% customer satisfaction

How it works

AI Agents made simple

Effortlessly set-up and train the most advanced AI Agents for your E-commerce customer support.

01

Connect your systems

Connect your ticketing system, store and other tools such as logistics and warehouse software.

Minimal integrations visualization
02

Train AI on your business processes

Easily train the AI on your specific business processes in natural language. Let AI do the rest.

Adding products to an existing order is only possible before order picking starts.

03

Give feedback & automate tickets

Start with drafts, give feedback and automate gradually up to 99%. You are in control.

Iris Valize
"Minimal is like having a super assistant that doesn't sleep. The AI is top-notch, helping me handle support 2x as fast"
Iris Valize
Head of Customer Support
plnktn logo
They use
Shopify
Shopify
Trengo
Trengo
Firmhouse
Firmhouse
Monta
Monta
Never worry about support again

Human-like support at scale

Minimal integrates in all your systems, can be trained in minutes and follows your most complex processes.

Without Minimal
Wrong AI answers
Responding to customers takes hours
Scaling without hiring impossible
Spend days training AI without results
With Minimal
AI follows your business processes perfectly
Customers are helped in minutes
Expand (internationally) without hiring
Train AI in minutes with natural language
The most advanced AI Agent

AI that understands
your specific business

Empower your team with AI that delivers the right answers, following your business rules perfectly. Trained in minutes, not days.

Multilingual

Minimal works in any language. Scale internationally with ease.

Always Learning

Minimal constantly learns from your feedback and interactions.

Remarkably Human

Forget canned replies. Minimal writes naturally, in your tone.

Works in any ticketing system

Minimal works in any ticketing system - setup takes just 5 minutes. Supercharge your support without changing platform or extra employee training.

Zendesk logo
Zendesk
Front logo
Front
Trengo logo
Trengo
Gorgias logo
Gorgias
Freshdesk logo
Freshdesk

Train in minutes, not days

Your business' processes can be complex and require using different tools. Our Agents can be trained to follow these processes perfectly, just by using natural language.

You
A customer

Speaks your
tone-of-voice

Teach Minimal your tone-of-voice - get ready to be amazed on how well it will adapt to your specific style in any language.

Professional
Neutral
Friendly
Extra instructions
Be direct and solution driven, yet helpful. Always speak in the informal "you" form.

Automate repetitive tickets, spend time on important cases

Not every interaction should be automated. You decide what topics or processes are handled autonomously.

Order StatusQuestions about Order Status and Delivery
Automated
Product IssuesDefective items and product complaints
Drafts Only
Product InquiriesGeneral questions about product details
Automated
60+ Integrations

Connect your tools. Give Minimal superpowers.

Connect your entire E-commerce stack and enable the AI Agent to provide answers using real-time data.

Missing an integration? Let us know and we'll build it!

Frequently Asked Questions

The future of customer
support is minimal

Setup within 5 minutes
Resolve tickets 51% faster
Works in any language