AI Customer Support with Zammad
Zammad is an open-source helpdesk popular with German and European companies. Minimal AI plugs into Zammad and resolves tickets autonomously. The AI reads the full thread, checks your store and shipping data, and writes a reply directly in the ticket.
Minimal AI plugs into Zammad so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Zammad does
Zammad is an open-source helpdesk popular with German and European companies. Minimal AI plugs into Zammad and resolves tickets autonomously. The AI reads the full thread, checks your store and shipping data, and writes a reply directly in the ticket.
Key Zammad API capabilities Minimal AI uses
Minimal AI connects to the Zammad API to read conversations, look up customer data, and write replies in real time.
Read ticket
Read Zammad ticket articles, internal notes, and metadata.
What the AI does: Where-is-my-order tickets in Zammad are answered by the AI with live shipping data
Look up customer
Read Zammad user profile and history.
What the AI does: A return request comes in, the AI creates the return and posts the label inside Zammad
Read tags and groups
Read tags and group assignments on a Zammad ticket.
What the AI does: An invoice question comes in, the AI checks billing and replies inside Zammad
Search tickets
Search across Zammad tickets.
What the AI does: Where-is-my-order tickets in Zammad are answered by the AI with live shipping data
What the AI agent can read and write in Zammad
Minimal AI does not just read data from Zammad. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read ticket
- •Look up customer
- •Read tags and groups
- •Search tickets
Take actions
- •Reply to ticket
- •Add internal note
- •Tag ticket
- •Assign ticket
- •Close ticket
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Zammad to Minimal AI
Connect Zammad in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Zammad. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Zammad.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Zammad
Where-is-my-order tickets in Zammad are answered by the AI w
Where-is-my-order tickets in Zammad are answered by the AI with live shipping data
A return request comes in
A return request comes in, the AI creates the return and posts the label inside Zammad
An invoice question comes in
An invoice question comes in, the AI checks billing and replies inside Zammad
Works with the rest of your stack
Minimal AI connects to Zammad for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with self-hosted Zammad?+
Yes. Zammad Cloud and self-hosted are both supported.
Does the AI work in German?+
Yes. The AI replies in the customer's language using your tone of voice.
How fast is setup?+
Minutes after you add a Zammad API token.