AI Customer Support with Yotpo
Yotpo is an e-commerce marketing platform covering reviews, loyalty programs, SMS marketing, and subscriptions. For support teams, Yotpo data provides valuable customer context: review history, loyalty tier, and points balance.
Minimal AI connects to Yotpo and uses review and loyalty data to personalize support. The AI checks a customer's review history, loyalty status, and points balance to inform its responses.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Yotpo does
Yotpo is an e-commerce retention marketing platform offering reviews and ratings, visual UGC, loyalty and referral programs, SMS marketing, and subscriptions. The Yotpo API provides access to reviews, loyalty accounts, points balances, VIP tiers, and referral data. It integrates with Shopify, BigCommerce, and other e-commerce platforms.
Key Yotpo API capabilities Minimal AI uses
Minimal AI connects to the Yotpo API to access data that enriches customer support responses.
Reviews API
Access product reviews and ratings.
What the AI does: Checks customer review history for sentiment and context.
Loyalty API
Access loyalty accounts, points, and VIP tiers.
What the AI does: Checks loyalty status and points balance to personalize support and offer rewards.
Referrals API
Access referral program data.
What the AI does: Checks referral activity for loyalty program questions.
What the AI agent can read and write in Yotpo
The AI accesses Yotpo to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Check customer review history
- •View loyalty points balance
- •Access VIP tier status
- •Look up referral activity
- •Check review sentiment
Take actions
- •Award loyalty points
- •Update loyalty status
- •Respond to reviews
- •Send review requests
How to connect Yotpo to Minimal AI
Connect Yotpo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Yotpo. Enter your API credentials.
Tell the AI Manager how the agent should use Yotpo data in support responses.
Review and go live.
Real support scenarios the AI handles with Yotpo
Loyalty points inquiry
A customer asks about their points balance. The AI checks Yotpo and responds with the exact balance, tier, and available rewards.
VIP customer support
A VIP tier customer contacts support. The AI sees their Yotpo loyalty status and provides priority handling.
Goodwill points
After resolving a complaint, the AI awards loyalty points through Yotpo as a goodwill gesture.
Works with Yotpo and your helpdesk
Minimal AI connects to Yotpo for data and your helpdesk for conversations. The AI enriches every support response with information from Yotpo.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI access Yotpo loyalty data?+
Yes. The AI checks points balance, VIP tier, and referral activity for personalized support.
Can the AI award loyalty points?+
Yes. The AI can award points through Yotpo as part of complaint resolution.
How hard is it to integrate Yotpo with Minimal AI?+
Enter your Yotpo API credentials and go live in minutes.