AI Customer Support with Yodel
Yodel is a UK-wide parcel carrier used by major retailers and marketplaces. Minimal AI connects to Yodel so the AI can answer tracking questions, generate labels, and explain delivery exceptions to customers without a human ever touching the ticket.
Minimal AI plugs into Yodel so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Yodel does
Yodel is a UK-wide parcel carrier used by major retailers and marketplaces. Minimal AI connects to Yodel so the AI can answer tracking questions, generate labels, and explain delivery exceptions to customers without a human ever touching the ticket.
Key Yodel API capabilities Minimal AI uses
Minimal AI connects to the Yodel API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up a Yodel parcel by tracking number.
What the AI does: A customer asks about a Yodel delivery, the AI replies with the latest scan
Get tracking events
Read the full event timeline.
What the AI does: A customer wants a replacement, the AI generates a Yodel label and emails it
Get exception reason
Read the failure or hold reason for an exception event.
What the AI does: Yodel marks a parcel 'no access', the AI explains how to rebook delivery
Get expected delivery
Read estimated delivery date for the parcel.
What the AI does: A customer asks about a Yodel delivery, the AI replies with the latest scan
What the AI agent can read and write in Yodel
The AI accesses Yodel for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get exception reason
- •Get expected delivery
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Yodel to Minimal AI
Connect Yodel in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Yodel. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Yodel
A customer asks about a Yodel delivery
A customer asks about a Yodel delivery, the AI replies with the latest scan
A customer wants a replacement
A customer wants a replacement, the AI generates a Yodel label and emails it
Yodel marks a parcel 'no access'
Yodel marks a parcel 'no access', the AI explains how to rebook delivery
Works with Yodel and your helpdesk
Minimal AI connects to Yodel for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Yodel and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which Yodel services does the AI support?+
Standard, Next Day, and Sunday delivery, plus returns.
Can the AI create Yodel labels?+
Yes. With permissions you set, the AI can generate Yodel labels and refunds.
How long does setup take?+
A few minutes after you add your Yodel API credentials.