AI Customer Support with Trustly
Trustly is a Swedish open-banking payment provider that lets customers pay directly from their bank account, used widely across the Nordics and Europe. Minimal AI connects to Trustly so the AI can verify payments, handle refunds, and answer transaction questions automatically.
Minimal AI plugs into Trustly so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Trustly does
Trustly is a Swedish open-banking payment provider that lets customers pay directly from their bank account, used widely across the Nordics and Europe. Minimal AI connects to Trustly so the AI can verify payments, handle refunds, and answer transaction questions automatically.
Key Trustly API capabilities Minimal AI uses
Minimal AI connects to the Trustly API to access store, order, and customer data in real time.
Look up Trustly payment
Read a Trustly payment by order reference.
What the AI does: A customer paid by Trustly but the order is unpaid, the AI checks Trustly and reconciles
Get payment status
Read the current status of a Trustly payment.
What the AI does: A refund is requested, the AI issues it through Trustly
Get refund status
Read the result of a Trustly refund.
What the AI does: A customer paid by Trustly but the order is unpaid, the AI checks Trustly and reconciles
Get amount
Read the amount of a Trustly payment.
What the AI does: A refund is requested, the AI issues it through Trustly
Get customer reference
Read the customer reference on a Trustly payment.
What the AI does: A customer paid by Trustly but the order is unpaid, the AI checks Trustly and reconciles
What the AI agent can read and write in Trustly
The AI accesses Trustly for store data and uses it to answer customer questions accurately.
Get information
- •Look up Trustly payment
- •Get payment status
- •Get refund status
- •Get amount
- •Get customer reference
Take actions
- •Issue refund
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Trustly to Minimal AI
Connect Trustly in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Trustly. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Trustly
A customer paid by Trustly but the order is unpaid
A customer paid by Trustly but the order is unpaid, the AI checks Trustly and reconciles
A refund is requested
A refund is requested, the AI issues it through Trustly
Works with Trustly and your helpdesk
Minimal AI connects to Trustly for store data and your helpdesk for conversations. Every customer reply uses live data from Trustly.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Trustly refunds?+
Yes, the AI issues refunds via Trustly.