AI Customer Support with Trengo
Trengo brings all customer conversations into one inbox, whether they come from WhatsApp, email, live chat, Instagram, Facebook Messenger, or Google Business Messages. For Dutch and European e-commerce brands, Trengo is the go-to platform for managing multichannel support with a team.
Minimal AI plugs into Trengo and handles incoming conversations across all those channels. When a customer messages on WhatsApp asking about their order, the AI checks your store, pulls the tracking number, and replies instantly through Trengo. It works the same for email, chat, and social messages.
The AI Manager sets everything up in a few clicks. Connect Trengo, describe what the agent should handle, and it starts resolving conversations across every channel.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Trengo does
Trengo is an omnichannel customer engagement platform popular in Europe, especially the Netherlands. It unifies WhatsApp Business, email, live chat, Instagram DMs, Facebook Messenger, Google Business Messages, and SMS into a single team inbox. Trengo offers flowbots for automated routing, quick replies, CSAT surveys, and team collaboration features. Its API supports ticket management, contact lookup, channel routing, and messaging across all connected platforms.
Key API capabilities Minimal AI uses in Trengo
Minimal AI connects to Trengo's API to manage conversations and contacts across every channel your customers use.
Tickets API
Create, read, update, and manage tickets across all channels.
What the AI does: Reads incoming conversations from WhatsApp, email, chat, and social, then posts replies with relevant data from your connected tools.
Messages API
Send and receive messages within tickets across channels.
What the AI does: Sends context-rich replies through the same channel the customer used, maintaining a natural conversation flow.
Contacts API
Look up and manage customer profiles with contact details and custom fields.
What the AI does: Identifies returning customers and uses their profile data and history to personalize responses.
Labels API
Apply labels to tickets for categorization and filtering.
What the AI does: Labels conversations by topic (order, return, billing) to keep your team's reporting organized.
Teams & Assignment API
Assign tickets to specific team members or teams.
What the AI does: Escalates complex issues to the right team member with full context and an internal note explaining the situation.
What the AI agent can read and write in Trengo
The AI operates across every Trengo channel with full context. It reads conversations, checks your tools, and replies through whichever channel the customer used.
Get information
- •Read full conversation across all channels
- •Look up customer profile and contact details
- •Check ticket status and assigned team
- •View labels and custom fields
- •Access previous conversations with the customer
Take actions
- •Reply to customer on WhatsApp, email, or chat
- •Add internal note for the team
- •Assign ticket to a team member
- •Apply or remove labels
- •Update ticket status
- •Close the conversation
How to connect Trengo to Minimal AI
Connecting Trengo is fast and simple through the AI Manager.
Go to Integrations in your Minimal dashboard and select Trengo. Enter your API token and connect.
Tell the AI Manager what the agent should handle across your Trengo channels.
Review the AI Manager's configuration and go live. The agent starts resolving conversations immediately.
Real support scenarios the AI handles in Trengo
WhatsApp order tracking
A customer sends a WhatsApp message asking where their package is. The AI checks Shopify and the carrier, then replies on WhatsApp through Trengo with the tracking status and expected delivery date.
Instagram DM product question
A potential customer sends a DM on Instagram asking if a product is available in a certain size. The AI checks your inventory and responds directly in the Instagram DM via Trengo.
Email return request
A customer emails asking to return an item. The AI checks the order date, verifies return eligibility, and replies with the return instructions and label.
Google Business Messages inquiry
A customer messages your business through Google asking about store hours and product availability. The AI responds with accurate information pulled from your knowledge base.
Works with Trengo and your entire stack
Trengo manages your channels. Minimal AI connects to the rest: Shopify, shipping providers, returns platforms, subscription tools. Every reply the AI sends through Trengo is backed by live data from your e-commerce stack.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work on WhatsApp through Trengo?+
Yes. The AI handles WhatsApp conversations the same as email or chat. It reads the message, checks your tools for data, and replies on WhatsApp through Trengo.
Can the AI handle multiple languages in Trengo?+
Yes. The AI detects the customer's language and responds accordingly. This works across all Trengo channels, whether WhatsApp, email, or social media.
How hard is it to integrate Trengo with Minimal AI?+
It takes a few clicks. Enter your Trengo API token, tell the AI Manager what to handle, and you are live within minutes.
Does the AI work with Trengo flowbots?+
Yes. Minimal AI works alongside Trengo's flowbots. You can use flowbots for initial routing and hand off to the AI for resolution, or let the AI handle everything directly.