AI Customer Support with The Courier Guy
The Courier Guy is the largest privately owned courier in South Africa, with national B2C and B2B coverage and the Pudo locker network. Minimal AI connects to The Courier Guy so the AI can handle tracking, locker, and label questions instantly.
Minimal AI plugs into The Courier Guy so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What The Courier Guy does
The Courier Guy is the largest privately owned courier in South Africa, with national B2C and B2B coverage and the Pudo locker network. Minimal AI connects to The Courier Guy so the AI can handle tracking, locker, and label questions instantly.
Key The Courier Guy API capabilities Minimal AI uses
Minimal AI connects to the The Courier Guy API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up a The Courier Guy parcel.
What the AI does: A South African customer asks where their parcel is, the AI checks The Courier Guy and replies
Get tracking events
Read the event timeline.
What the AI does: A parcel is in a Pudo locker, the AI sends the address and pickup code
Get Pudo locker details
Read locker location and pickup code.
What the AI does: A South African customer asks where their parcel is, the AI checks The Courier Guy and replies
Get expected delivery date
Read the estimated delivery date.
What the AI does: A parcel is in a Pudo locker, the AI sends the address and pickup code
Look up service options
Read available services.
What the AI does: A South African customer asks where their parcel is, the AI checks The Courier Guy and replies
What the AI agent can read and write in The Courier Guy
The AI accesses The Courier Guy for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get Pudo locker details
- •Get expected delivery date
- •Look up service options
Take actions
- •Create waybill
- •Cancel waybill
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect The Courier Guy to Minimal AI
Connect The Courier Guy in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select The Courier Guy. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with The Courier Guy
A South African customer asks where their parcel is
A South African customer asks where their parcel is, the AI checks The Courier Guy and replies
A parcel is in a Pudo locker
A parcel is in a Pudo locker, the AI sends the address and pickup code
Works with The Courier Guy and your helpdesk
Minimal AI connects to The Courier Guy for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks The Courier Guy and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Pudo lockers?+
Yes, including locker address, pickup code, and deadline.