AI Customer Support with Swish
Swish is the dominant instant payment system in Sweden, used by virtually every Swedish consumer and merchant. Minimal AI connects to Swish so the AI can verify Swish payments, refund, and answer transaction questions automatically.
Minimal AI plugs into Swish so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Swish does
Swish is the dominant instant payment system in Sweden, used by virtually every Swedish consumer and merchant. Minimal AI connects to Swish so the AI can verify Swish payments, refund, and answer transaction questions automatically.
Key Swish API capabilities Minimal AI uses
Minimal AI connects to the Swish API to access store, order, and customer data in real time.
Look up Swish payment
Read a Swish payment by reference.
What the AI does: A customer paid by Swish but the order isn't marked paid, the AI checks Swish and reconciles
Get payment status
Read the current payment status.
What the AI does: A refund is requested, the AI issues it through Swish
Get refund status
Read the result of a Swish refund.
What the AI does: A customer needs a new payment link, the AI creates a Swish payment request
Get payee number
Read the merchant payee number used for a payment.
What the AI does: A customer paid by Swish but the order isn't marked paid, the AI checks Swish and reconciles
Get amount
Read the payment amount.
What the AI does: A refund is requested, the AI issues it through Swish
What the AI agent can read and write in Swish
The AI accesses Swish for store data and uses it to answer customer questions accurately.
Get information
- •Look up Swish payment
- •Get payment status
- •Get refund status
- •Get payee number
- •Get amount
Take actions
- •Issue Swish refund
- •Create payment request
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Swish to Minimal AI
Connect Swish in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Swish. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Swish
A customer paid by Swish but the order isn't marked paid
A customer paid by Swish but the order isn't marked paid, the AI checks Swish and reconciles
A refund is requested
A refund is requested, the AI issues it through Swish
A customer needs a new payment link
A customer needs a new payment link, the AI creates a Swish payment request
Works with Swish and your helpdesk
Minimal AI connects to Swish for store data and your helpdesk for conversations. Every customer reply uses live data from Swish.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Swish refunds?+
Yes, where the Swish merchant API supports refunds.