AI Customer Support with Swap
Swap is a returns, exchanges, and shipping platform built for Shopify brands. It bundles outbound shipping, returns, and exchanges into one stack with shared analytics.
Minimal AI connects to Swap and resolves return, exchange, and shipping questions end to end.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Swap does
Swap is an end-to-end post-purchase platform for Shopify brands offering outbound shipping, returns management, exchanges, and shipping protection. The Swap API exposes returns, exchanges, refunds, and shipping data for integrations.
Key Swap API capabilities Minimal AI uses
Minimal AI connects to the Swap API to check return eligibility, create return labels, and track return status in real time.
Returns API
Manage Swap returns.
What the AI does: Checks eligibility and creates Swap returns.
Exchanges API
Manage exchanges through Swap.
What the AI does: Initiates exchanges as part of the return flow.
Shipping API
Read Swap-managed shipping data.
What the AI does: Replies with tracking on Swap-managed shipments.
Refunds API
Process refunds through Swap.
What the AI does: Processes refunds for completed returns.
What the AI agent can read and write in Swap
The AI accesses Swap to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check return eligibility
- •View return status
- •Check shipping status
- •View refund status
Take actions
- •Create return
- •Initiate exchange
- •Generate return label
- •Process refund
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Swap to Minimal AI
Connect Swap in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Swap. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Swap
Return + tracking in one
A customer asks about their return shipment. The AI checks Swap for return and shipping status and replies with both.
Exchange
A customer wants to swap a size. The AI initiates the exchange via Swap.
Works with Swap and your helpdesk
Minimal AI connects to Swap for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Swap and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle the full Swap stack?+
Yes. Returns, exchanges, refunds, and Swap-managed shipping are all supported.
How hard is it to integrate Swap with Minimal AI?+
Enter your Swap API credentials and go live in minutes.