AI Customer Support with Sprinklr
Sprinklr is a leading unified customer experience platform combining social media, messaging, and customer care across 30+ digital channels. Minimal AI connects to Sprinklr so the AI can read cases, log responses, and update social conversations automatically.
Minimal AI plugs into Sprinklr so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Sprinklr does
Sprinklr is a leading unified customer experience platform combining social media, messaging, and customer care across 30+ digital channels. Minimal AI connects to Sprinklr so the AI can read cases, log responses, and update social conversations automatically.
Key Sprinklr API capabilities Minimal AI uses
Minimal AI connects to the Sprinklr API to read conversations, look up customer data, and write replies in real time.
Look up case
Read a Sprinklr case by ID.
What the AI does: A customer messages on social, the AI reads Sprinklr context and replies
Get customer history
Read past cases for the customer.
What the AI does: A complex case needs a human, the AI routes to a team
Get conversation
Read the conversation thread.
What the AI does: A customer messages on social, the AI reads Sprinklr context and replies
Get assignment
Read who the case is assigned to.
What the AI does: A complex case needs a human, the AI routes to a team
Get tags
Read tags applied.
What the AI does: A customer messages on social, the AI reads Sprinklr context and replies
What the AI agent can read and write in Sprinklr
Minimal AI does not just read data from Sprinklr. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up case
- •Get customer history
- •Get conversation
- •Get assignment
- •Get tags
Take actions
- •Post reply
- •Update status
- •Route to team
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Sprinklr to Minimal AI
Connect Sprinklr in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Sprinklr. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Sprinklr.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Sprinklr
A customer messages on social
A customer messages on social, the AI reads Sprinklr context and replies
A complex case needs a human
A complex case needs a human, the AI routes to a team
Works with the rest of your stack
Minimal AI connects to Sprinklr for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Sprinklr social channels?+
Yes, including Twitter/X, Facebook, Instagram, TikTok, and 30+ more.