AI Customer Support with Skubana
Skubana (now Extensiv Order Management) is a US multi-channel OMS used by mid-market e-commerce brands for order routing, inventory, and supplier management. Minimal AI connects to Skubana so the AI can read orders, inventory, and POs across all channels.
Minimal AI plugs into Skubana so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Skubana does
Skubana (now Extensiv Order Management) is a US multi-channel OMS used by mid-market e-commerce brands for order routing, inventory, and supplier management. Minimal AI connects to Skubana so the AI can read orders, inventory, and POs across all channels.
Key Skubana API capabilities Minimal AI uses
Minimal AI connects to the Skubana API to access warehouse, fulfillment, and inventory data in real time.
Look up order
Read a Skubana order by ID.
What the AI does: A customer asks about their order, the AI checks Skubana regardless of channel
Get inventory
Read inventory across warehouses.
What the AI does: A supplier PO question comes in, the AI reads PO status
Get PO status
Read PO status.
What the AI does: A customer asks about their order, the AI checks Skubana regardless of channel
Get fulfillment status
Read fulfillment routing and status.
What the AI does: A supplier PO question comes in, the AI reads PO status
Get product info
Read product details.
What the AI does: A customer asks about their order, the AI checks Skubana regardless of channel
What the AI agent can read and write in Skubana
The AI accesses Skubana for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Look up order
- •Get inventory
- •Get PO status
- •Get fulfillment status
- •Get product info
Take actions
- •Update order
- •Cancel order
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Skubana to Minimal AI
Connect Skubana in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Skubana. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Skubana
A customer asks about their order
A customer asks about their order, the AI checks Skubana regardless of channel
A supplier PO question comes in
A supplier PO question comes in, the AI reads PO status
Works with Skubana and your helpdesk
Minimal AI connects to Skubana for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Skubana to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Is Skubana the same as Extensiv?+
Yes, Skubana rebranded to Extensiv Order Management; the integration covers both names.