AI Customer Support with Shopify
Shopify powers millions of online stores worldwide. Every sale generates potential support questions: where is my order, can I return this, do you have this in stock. For growing stores, handling these questions manually becomes the bottleneck that slows everything down.
Minimal AI connects directly to your Shopify store through the Admin API. When a customer asks about their order, the AI checks Shopify in real time for order details, fulfillment status, tracking numbers, and payment information. It does not rely on cached data or static answers. It pulls live information from your store and uses it to craft accurate responses.
Beyond reading data, the AI takes real actions in Shopify. It can process refunds, cancel orders, update customer information, and manage draft orders. The AI Manager sets everything up in a few clicks, no Shopify app installation needed.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Shopify does
Shopify is a leading e-commerce platform that lets businesses create online stores, manage products, process payments, and handle fulfillment. The Shopify Admin API provides programmatic access to over 30 resource types including orders, products, customers, fulfillments, refunds, inventory, draft orders, and discount codes. With both REST and GraphQL endpoints, Shopify exposes deep control over store operations, making it possible for external systems to automate order management, customer service, and inventory tracking.
Key Shopify API capabilities Minimal AI uses
Minimal AI connects to the Shopify Admin API to access and manage your store data in real time. Here are the specific capabilities the AI uses to resolve customer support requests.
Orders API
Read order details, line items, payment status, shipping address, fulfillment status, and order history.
What the AI does: Checks order status, itemized details, and payment information to answer customer questions about their purchases accurately.
Fulfillments API
Access fulfillment records including tracking numbers, carrier names, and shipment status per line item.
What the AI does: Pulls tracking numbers and shipment status for each fulfillment, telling customers exactly when their items will arrive.
Refunds API
Create refunds for full or partial order amounts, with line-item-level granularity.
What the AI does: Processes refunds based on your configured policies, whether full refunds, partial refunds, or line-item-specific returns.
Customers API
Look up customer profiles, order history, addresses, and tags.
What the AI does: Identifies customers, checks their order history, and uses their profile data to personalize every response.
Products API
Access product details, variants, pricing, inventory levels, and images.
What the AI does: Answers product questions with accurate specs, pricing, availability, and links to the right product page.
Inventory API
Check stock levels across locations and track inventory adjustments.
What the AI does: Tells customers whether a product is in stock, at which location, and when restocks are expected.
Draft Orders API
Create and manage draft orders for custom pricing, manual orders, or replacements.
What the AI does: Creates replacement orders or applies custom discounts when resolving complaints or warranty claims.
What the AI agent can read and write in Shopify
The AI does not just look up data in Shopify. It takes real actions. Every read gives context. Every write resolves an issue or moves a customer request forward.
Get information
- •Look up order details and line items
- •Check fulfillment status and tracking numbers
- •View customer profile and order history
- •Check product availability and inventory levels
- •Access discount codes and pricing rules
- •View draft orders and abandoned checkouts
- •Check refund history and payment status
Take actions
- •Process full or partial refunds
- •Cancel unfulfilled orders
- •Create draft orders for replacements
- •Update customer information and tags
- •Add order notes and tags
- •Adjust inventory levels
- •Apply discount codes
How to connect Shopify to Minimal AI
Connecting your Shopify store takes a few clicks through the AI Manager. No Shopify app installation required.
Go to Integrations in your Minimal dashboard and select Shopify. Enter your store URL and authorize access.
Tell the AI Manager what the agent should handle: order questions, refund requests, product inquiries, or everything.
The AI Manager configures the agent with your policies, tone, and escalation rules. Test a few requests and go live.
Real support scenarios the AI handles with Shopify data
Where is my order?
A customer asks about their order status. The AI checks Shopify for the order, pulls the fulfillment record and tracking number, then replies with the current shipping status and estimated delivery date.
I want a refund
A customer requests a refund for a recent purchase. The AI checks the order in Shopify, verifies it meets your refund policy (order date, fulfillment status), processes the refund to the original payment method, and confirms the amount and timeline.
Is this product in stock?
A customer asks about a specific product variant. The AI checks Shopify's inventory API for current stock levels across locations and responds with availability and a direct link to the product.
I received the wrong item
A customer reports receiving the wrong product. The AI checks the order details against the fulfillment record, creates a replacement draft order, and walks the customer through the return process.
Can I change my shipping address?
A customer wants to update their address before shipping. The AI checks the fulfillment status in Shopify, and if the order has not been shipped, updates the address and confirms the change.
Works with Shopify and your helpdesk
Minimal AI connects to Shopify for data and your helpdesk for conversations. Whether you use Zendesk, Gorgias, Intercom, or any other platform, the AI pulls Shopify data into every reply. Your helpdesk stays your command center while the AI does the work.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI connect to Shopify directly?+
Yes. Minimal AI connects through the Shopify Admin API for real-time access. It does not rely on your helpdesk's Shopify widget or cached data.
Can the AI process refunds in Shopify?+
Yes. The AI can process full and partial refunds based on your configured policies. You control the refund thresholds and approval rules.
Do I need to install a Shopify app?+
No. The AI connects via API directly. No Shopify App Store installation needed.
How hard is it to integrate Shopify with Minimal AI?+
Enter your store URL, authorize access, and tell the AI Manager what to handle. Most stores are live within an hour.
Does it work with Shopify Plus?+
Yes. Minimal AI works with all Shopify plans including Shopify Plus, with support for multi-location inventory and advanced features.