AI Customer Support with Lightspeed
Lightspeed is a commerce platform popular in the Benelux and across Europe. It combines e-commerce with point-of-sale, giving retailers a unified view of online and in-store operations. For support teams, this means handling questions about both online and in-store orders, which requires access to unified order and inventory data.
Minimal AI connects to the Lightspeed API and accesses your order, product, and customer data in real time. Whether a customer asks about an online order or an in-store purchase, the AI finds the information and responds accurately.
Setup takes a few clicks. No Lightspeed app installation needed.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Lightspeed does
Lightspeed is a commerce platform that unifies e-commerce and point-of-sale for retailers and restaurants. Lightspeed eCom provides online store management with products, orders, customers, categories, and shipping. Lightspeed Retail connects in-store POS with inventory management. The Lightspeed API exposes orders, products, variants, customers, categories, and inventory data, enabling external systems to access unified commerce data across online and offline channels.
Key Lightspeed API capabilities Minimal AI uses
Minimal AI connects to the Lightspeed API for real-time access to your unified commerce data.
Orders API
Access orders with items, status, payment, and shipping details.
What the AI does: Checks order status, items, and shipping details for both online and in-store orders.
Products API
Read product details, variants, pricing, and images.
What the AI does: Answers product questions with accurate pricing, variant availability, and specifications.
Customers API
Look up customer profiles and purchase history.
What the AI does: Identifies customers and uses their purchase history across online and in-store for personalized responses.
Stock API
Check stock levels across locations.
What the AI does: Tells customers whether products are available online or in their nearest store.
What the AI agent can read and write in Lightspeed
The AI accesses unified commerce data from Lightspeed, covering both online and in-store operations.
Get information
- •Look up order details and status
- •Check product availability and stock
- •View customer profile and purchase history
- •Access shipping and delivery information
- •Check pricing and variant details
Take actions
- •Add order notes
- •Update order status
- •Update customer information
- •Process returns and refunds
- •Cancel unfulfilled orders
How to connect Lightspeed to Minimal AI
Connecting Lightspeed is quick through the AI Manager.
Go to Integrations in your Minimal dashboard and select Lightspeed. Authorize access via OAuth.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Lightspeed
Online order tracking
A customer asks about their online order. The AI checks Lightspeed for the order and shipping details, and replies with the tracking status.
In-store pickup availability
A customer asks if a product is available for pickup at their local store. The AI checks stock levels by location and responds with availability.
Cross-channel return
A customer bought online but wants to return in-store. The AI checks the order and explains the return options available.
Works with Lightspeed and your helpdesk
Minimal AI connects to Lightspeed for commerce data and your helpdesk for conversations. Every reply is backed by live data from your store.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with both Lightspeed eCom and Retail?+
Minimal AI connects to Lightspeed's API, which covers both eCom and Retail data where available through the API.
How hard is it to integrate Lightspeed with Minimal AI?+
One OAuth click to connect and go live within minutes.
Can the AI check in-store stock?+
Yes, where Lightspeed exposes location-level stock data through its API.