AI Customer Support with Shippo
Shippo is a popular US multi-carrier shipping platform integrating USPS, UPS, FedEx, DHL, Canada Post, and dozens more. Minimal AI connects to Shippo so the AI can handle tracking, label generation, and rate questions across carriers.
Minimal AI plugs into Shippo so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Shippo does
Shippo is a popular US multi-carrier shipping platform integrating USPS, UPS, FedEx, DHL, Canada Post, and dozens more. Minimal AI connects to Shippo so the AI can handle tracking, label generation, and rate questions across carriers.
Key Shippo API capabilities Minimal AI uses
Minimal AI connects to the Shippo API to access shipment tracking, delivery status, and logistics data in real time.
Track shipment
Look up a shipment via Shippo.
What the AI does: A customer asks where their order is, the AI checks Shippo regardless of carrier
Get tracking events
Read the event timeline.
What the AI does: A label is needed, the AI compares rates and creates the cheapest option
Get carrier name
Read which carrier handles the shipment.
What the AI does: A customer asks where their order is, the AI checks Shippo regardless of carrier
Get rates
Compare rates across carriers.
What the AI does: A label is needed, the AI compares rates and creates the cheapest option
Get expected delivery date
Read the estimated delivery date.
What the AI does: A customer asks where their order is, the AI checks Shippo regardless of carrier
What the AI agent can read and write in Shippo
The AI accesses Shippo for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track shipment
- •Get tracking events
- •Get carrier name
- •Get rates
- •Get expected delivery date
Take actions
- •Create label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Shippo to Minimal AI
Connect Shippo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Shippo. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Shippo
A customer asks where their order is
A customer asks where their order is, the AI checks Shippo regardless of carrier
A label is needed
A label is needed, the AI compares rates and creates the cheapest option
Works with Shippo and your helpdesk
Minimal AI connects to Shippo for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Shippo and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which carriers does Shippo cover?+
USPS, UPS, FedEx, DHL Express, DHL eCommerce, Canada Post, OnTrac, LaserShip, Lasership, and 40+ more.