AI Customer Support with Relais Colis
Relais Colis is a French pickup-point delivery network used by major retailers. Minimal AI connects to Relais Colis so the AI can answer pickup and tracking questions, look up the nearest relay, and generate labels automatically.
Minimal AI plugs into Relais Colis so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Relais Colis does
Relais Colis is a French pickup-point delivery network used by major retailers. Minimal AI connects to Relais Colis so the AI can answer pickup and tracking questions, look up the nearest relay, and generate labels automatically.
Key Relais Colis API capabilities Minimal AI uses
Minimal AI connects to the Relais Colis API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up a Relais Colis parcel by tracking number.
What the AI does: A customer asks where to pick up their parcel, the AI returns the relay address and hours
Get tracking events
Read the full event timeline.
What the AI does: A customer needs a return label, the AI generates one through Relais Colis
Get relay details
Read the address, hours, and deadline for a Relais Colis pickup point.
What the AI does: A customer asks for the nearest relay, the AI looks it up by postcode
Search relays by postcode
Search the nearest relays by postcode.
What the AI does: A customer asks where to pick up their parcel, the AI returns the relay address and hours
What the AI agent can read and write in Relais Colis
The AI accesses Relais Colis for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get relay details
- •Search relays by postcode
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Relais Colis to Minimal AI
Connect Relais Colis in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Relais Colis. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Relais Colis
A customer asks where to pick up their parcel
A customer asks where to pick up their parcel, the AI returns the relay address and hours
A customer needs a return label
A customer needs a return label, the AI generates one through Relais Colis
A customer asks for the nearest relay
A customer asks for the nearest relay, the AI looks it up by postcode
Works with Relais Colis and your helpdesk
Minimal AI connects to Relais Colis for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Relais Colis and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Relais Colis Home and Mini?+
Yes. Both home delivery and pickup point services are supported.
Can the AI generate return labels?+
Yes. Relais Colis return labels are generated automatically.
How long does setup take?+
A few minutes after you add Relais Colis API credentials.