AI Customer Support with Reflex WMS
Reflex (Hardis Group) is one of the most-used WMS platforms in France for logistics operators and large e-commerce. Minimal AI connects to Reflex so the AI can read orders, inventory, and shipments and answer fulfillment questions automatically.
Minimal AI plugs into Reflex WMS so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Reflex WMS does
Reflex (Hardis Group) is one of the most-used WMS platforms in France for logistics operators and large e-commerce. Minimal AI connects to Reflex so the AI can read orders, inventory, and shipments and answer fulfillment questions automatically.
Key Reflex WMS API capabilities Minimal AI uses
Minimal AI connects to the Reflex WMS API to access warehouse, fulfillment, and inventory data in real time.
Get order
Read a Reflex order with items and shipments.
What the AI does: A customer asks where their order is, the AI checks Reflex and replies
Get inventory
Read Reflex inventory per SKU, warehouse, and location.
What the AI does: A logistics partner needs visibility, the AI uses Reflex to answer
Get shipment
Read Reflex shipment data and tracking.
What the AI does: A return arrives at the warehouse, the AI confirms receipt to the customer
Get return
Read Reflex return shipment status.
What the AI does: A customer asks where their order is, the AI checks Reflex and replies
What the AI agent can read and write in Reflex WMS
The AI accesses Reflex WMS for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get order
- •Get inventory
- •Get shipment
- •Get return
Take actions
- •Update order status
- •Add order note
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Reflex WMS to Minimal AI
Connect Reflex WMS in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Reflex WMS. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Reflex WMS
A customer asks where their order is
A customer asks where their order is, the AI checks Reflex and replies
A logistics partner needs visibility
A logistics partner needs visibility, the AI uses Reflex to answer
A return arrives at the warehouse
A return arrives at the warehouse, the AI confirms receipt to the customer
Works with Reflex WMS and your helpdesk
Minimal AI connects to Reflex WMS for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Reflex WMS to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work for French 3PLs using Reflex?+
Yes. Reflex is the warehouse system behind many French 3PLs and is fully supported.
Can the AI check returns in Reflex?+
Yes. The AI reads return shipments and warehouse receipts.
How long does setup take?+
Minutes after you connect the Reflex API.