AI Customer Support with RAM Couriers
RAM Couriers (RAM Hand-to-Hand Couriers) is a major South African B2B and B2C courier with full national coverage. Minimal AI connects to RAM Couriers so the AI can handle tracking, label, and pickup questions instantly.
Minimal AI plugs into RAM Couriers so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What RAM Couriers does
RAM Couriers (RAM Hand-to-Hand Couriers) is a major South African B2B and B2C courier with full national coverage. Minimal AI connects to RAM Couriers so the AI can handle tracking, label, and pickup questions instantly.
Key RAM Couriers API capabilities Minimal AI uses
Minimal AI connects to the RAM Couriers API to access shipment tracking, delivery status, and logistics data in real time.
Track RAM parcel
Look up a RAM parcel.
What the AI does: A B2B customer asks where their RAM shipment is, the AI checks and replies
Get tracking events
Read the event timeline.
What the AI does: A pickup is needed, the AI schedules it via RAM
Get expected delivery date
Read the estimated delivery date.
What the AI does: A B2B customer asks where their RAM shipment is, the AI checks and replies
Look up service options
Read available services.
What the AI does: A pickup is needed, the AI schedules it via RAM
What the AI agent can read and write in RAM Couriers
The AI accesses RAM Couriers for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track RAM parcel
- •Get tracking events
- •Get expected delivery date
- •Look up service options
Take actions
- •Create RAM waybill
- •Schedule pickup
- •Cancel waybill
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect RAM Couriers to Minimal AI
Connect RAM Couriers in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select RAM Couriers. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with RAM Couriers
A B2B customer asks where their RAM shipment is
A B2B customer asks where their RAM shipment is, the AI checks and replies
A pickup is needed
A pickup is needed, the AI schedules it via RAM
Works with RAM Couriers and your helpdesk
Minimal AI connects to RAM Couriers for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks RAM Couriers and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI schedule RAM pickups?+
Yes, pickups can be scheduled via the API.