AI Customer Support with QLS
QLS (Quality Logistics Solutions) is a Dutch logistics platform connecting e-commerce stores to multiple carriers. It provides label creation, shipment management, and tracking across carriers like PostNL, DHL, and DPD.
Minimal AI connects to QLS and answers tracking questions automatically. The AI checks shipment status across QLS-connected carriers and replies with delivery information.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What QLS does
QLS (Quality Logistics Solutions) is a Dutch logistics and fulfillment company offering multi-carrier shipping solutions. It connects to PostNL, DHL, DPD, and other carriers, providing automated label creation, shipment tracking, and returns management for e-commerce businesses in the Netherlands and Europe.
Key QLS API capabilities Minimal AI uses
Minimal AI connects to the QLS API to access shipment tracking, delivery status, and logistics data in real time.
Shipments API
Access shipment details, tracking, and carrier information.
What the AI does: Checks shipment status and tracking for customer delivery inquiries.
Tracking
Access tracking events across connected carriers.
What the AI does: Provides customers with delivery status updates from any QLS carrier.
What the AI agent can read and write in QLS
The AI accesses QLS for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check shipment tracking status
- •View carrier and tracking number
- •Access delivery status
- •Look up tracking events
Take actions
- •Create return labels
- •Cancel pending shipments
How to connect QLS to Minimal AI
Connect QLS in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select QLS. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with QLS
Tracking question
A customer asks about their package shipped through QLS. The AI checks the tracking status and responds with the delivery update.
Carrier identification
A customer does not know which carrier has their package. The AI checks QLS to identify the carrier and provide tracking.
Works with QLS and your helpdesk
Minimal AI connects to QLS for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks QLS and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with all QLS carriers?+
Yes. The AI tracks shipments across all carriers connected through QLS.
How hard is it to integrate QLS with Minimal AI?+
Enter your QLS API credentials and go live in minutes.