AI Customer Support with GLS
GLS (General Logistics Systems) is one of Europe's largest parcel networks, with strong coverage across Germany, the Benelux, the Nordics, and beyond. With high parcel volumes come high tracking volumes.
Minimal AI connects to GLS tracking and resolves "where is my parcel?" questions automatically. The AI checks the GLS scan events, expected delivery, and ParcelShop info, then replies through your helpdesk.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What GLS does
GLS is a European parcel delivery network operating in 40+ countries with national subsidiaries (GLS Germany, GLS Netherlands, GLS Belgium, GLS Spain, etc.). It offers standard parcel delivery, express services, and a ParcelShop network for pickup. The GLS tracking APIs provide parcel scan events, current status, and ParcelShop lookup for integration into post-purchase tools.
Key GLS API capabilities Minimal AI uses
Minimal AI connects to the GLS API to access shipment tracking, delivery status, and logistics data in real time.
Tracking API
Track GLS parcels with detailed scan events.
What the AI does: Checks GLS parcel status and replies with the latest scan and expected delivery.
ParcelShop Locator
Find the nearest GLS ParcelShop.
What the AI does: Helps customers find a ParcelShop for pickup or drop-off.
What the AI agent can read and write in GLS
The AI accesses GLS for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check parcel tracking
- •View scan events
- •Get expected delivery
- •Find ParcelShop locations
- •View proof of delivery
Take actions
- •Request redelivery
- •Update delivery preferences
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect GLS to Minimal AI
Connect GLS in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select GLS. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with GLS
Where is my GLS parcel?
A customer asks about a GLS parcel. The AI checks the scan events and replies with the current status and expected delivery.
ParcelShop pickup
A parcel was delivered to a ParcelShop. The AI tells the customer the location and opening hours.
Works with GLS and your helpdesk
Minimal AI connects to GLS for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks GLS and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does it work with all GLS country units?+
Yes. The AI tracks GLS parcels regardless of which national GLS unit handles them.
How hard is it to integrate GLS with Minimal AI?+
Enter your GLS API credentials and go live in minutes.