AI Customer Support with Posti
Posti is the national postal carrier of Finland and the largest parcel network in the country, including the Posti SmartPOST locker network. Minimal AI connects to Posti so the AI can answer tracking questions, generate labels, and resolve locker pickup issues automatically.
Minimal AI plugs into Posti so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Posti does
Posti is the national postal carrier of Finland and the largest parcel network in the country, including the Posti SmartPOST locker network. Minimal AI connects to Posti so the AI can answer tracking questions, generate labels, and resolve locker pickup issues automatically.
Key Posti API capabilities Minimal AI uses
Minimal AI connects to the Posti API to access shipment tracking, delivery status, and logistics data in real time.
Track Posti shipment
Look up a Posti shipment by tracking number.
What the AI does: A Finnish customer asks where their parcel is, the AI checks Posti tracking and replies with the live event
Get tracking events
Read the full event timeline for a Posti shipment.
What the AI does: A parcel arrives at a SmartPOST locker, the AI sends the pickup code and deadline
Get locker pickup details
Read which SmartPOST locker holds the parcel and the pickup code.
What the AI does: A customer needs a replacement label, the AI generates a Posti label
Get expected delivery date
Read the estimated delivery date.
What the AI does: A return is requested, the AI sends a Posti return label
Look up service options
Read available Posti services for a destination.
What the AI does: A Finnish customer asks where their parcel is, the AI checks Posti tracking and replies with the live event
What the AI agent can read and write in Posti
The AI accesses Posti for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track Posti shipment
- •Get tracking events
- •Get locker pickup details
- •Get expected delivery date
- •Look up service options
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Posti to Minimal AI
Connect Posti in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Posti. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Posti
A Finnish customer asks where their parcel is
A Finnish customer asks where their parcel is, the AI checks Posti tracking and replies with the live event
A parcel arrives at a SmartPOST locker
A parcel arrives at a SmartPOST locker, the AI sends the pickup code and deadline
A customer needs a replacement label
A customer needs a replacement label, the AI generates a Posti label
A return is requested
A return is requested, the AI sends a Posti return label
Works with Posti and your helpdesk
Minimal AI connects to Posti for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Posti and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the integration cover SmartPOST lockers?+
Yes. The AI reads locker location, pickup code, and pickup deadline.
Can the AI generate Posti labels?+
Yes, through the Posti SmartShip API.
How fast can we go live?+
Add your Posti API credentials and the AI is live in minutes.