AI Customer Support with Pickware
Pickware is a German WMS and ERP add-on built for Shopware, used by hundreds of German e-commerce brands for warehouse, picking, and shipping management. Minimal AI connects to Pickware so the AI can read picking and shipping status instantly.
Minimal AI plugs into Pickware so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Pickware does
Pickware is a German WMS and ERP add-on built for Shopware, used by hundreds of German e-commerce brands for warehouse, picking, and shipping management. Minimal AI connects to Pickware so the AI can read picking and shipping status instantly.
Key Pickware API capabilities Minimal AI uses
Minimal AI connects to the Pickware API to access warehouse, fulfillment, and inventory data in real time.
Get picking status
Read picking and packing progress.
What the AI does: A customer asks why their order hasn't shipped, the AI checks Pickware picking status
Get shipping status
Read shipping status and tracking.
What the AI does: A stock question comes in, the AI reads Pickware live stock
Get stock
Read stock per warehouse.
What the AI does: A customer asks why their order hasn't shipped, the AI checks Pickware picking status
Look up order
Read a Pickware order.
What the AI does: A stock question comes in, the AI reads Pickware live stock
Get expected ship date
Read the expected ship date.
What the AI does: A customer asks why their order hasn't shipped, the AI checks Pickware picking status
What the AI agent can read and write in Pickware
The AI accesses Pickware for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get picking status
- •Get shipping status
- •Get stock
- •Look up order
- •Get expected ship date
Take actions
- •Update order priority
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Pickware to Minimal AI
Connect Pickware in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Pickware. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Pickware
A customer asks why their order hasn't shipped
A customer asks why their order hasn't shipped, the AI checks Pickware picking status
A stock question comes in
A stock question comes in, the AI reads Pickware live stock
Works with Pickware and your helpdesk
Minimal AI connects to Pickware for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Pickware to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Shopware via Pickware?+
Yes, the integration covers Pickware on Shopware 5 and 6.