AI Customer Support with OXID eShop
OXID eShop is a German e-commerce platform widely used in B2B and mid-market B2C retail. Minimal AI connects to OXID so the AI can read orders, customers, and products and answer customer questions automatically.
Minimal AI plugs into OXID eShop so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What OXID eShop does
OXID eShop is a German e-commerce platform widely used in B2B and mid-market B2C retail. Minimal AI connects to OXID so the AI can read orders, customers, and products and answer customer questions automatically.
Key OXID eShop API capabilities Minimal AI uses
Minimal AI connects to the OXID eShop API to access store, order, and customer data in real time.
Get order
Read an OXID order with items and customer info.
What the AI does: A B2B customer asks about an order, the AI checks OXID and replies
Get customer
Read OXID customer profile and order history.
What the AI does: A B2C customer asks about availability, the AI checks OXID stock
Get product
Read OXID product master data and stock.
What the AI does: A return is processed, the AI confirms to the customer
Get shipment
Read OXID shipment data.
What the AI does: A B2B customer asks about an order, the AI checks OXID and replies
What the AI agent can read and write in OXID eShop
The AI accesses OXID eShop for store data and uses it to answer customer questions accurately.
Get information
- •Get order
- •Get customer
- •Get product
- •Get shipment
Take actions
- •Update order status
- •Add order note
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect OXID eShop to Minimal AI
Connect OXID eShop in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select OXID eShop. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with OXID eShop
A B2B customer asks about an order
A B2B customer asks about an order, the AI checks OXID and replies
A B2C customer asks about availability
A B2C customer asks about availability, the AI checks OXID stock
A return is processed
A return is processed, the AI confirms to the customer
Works with OXID eShop and your helpdesk
Minimal AI connects to OXID eShop for store data and your helpdesk for conversations. Every customer reply uses live data from OXID eShop.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with OXID 6 and B2B Edition?+
Yes. OXID 6 and B2B Edition are supported.
Can the AI write back to OXID?+
Yes. With permissions you set, the AI can update orders and notes.
How fast is setup?+
Minutes after you connect OXID.