AI Customer Support with OneStock
OneStock is a French OMS that gives retailers unified inventory and order orchestration across stores, warehouses, and online. Minimal AI connects to OneStock so the AI can read orders, unified stock, and shipments and answer customer questions automatically.
Minimal AI plugs into OneStock so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What OneStock does
OneStock is a French OMS that gives retailers unified inventory and order orchestration across stores, warehouses, and online. Minimal AI connects to OneStock so the AI can read orders, unified stock, and shipments and answer customer questions automatically.
Key OneStock API capabilities Minimal AI uses
Minimal AI connects to the OneStock API to access warehouse, fulfillment, and inventory data in real time.
Get order
Read a OneStock order with items, fulfillment node, and shipments.
What the AI does: A customer asks where their order is, the AI checks OneStock and replies with the fulfillment node and shipment
Get unified stock
Read OneStock unified inventory across stores and warehouses.
What the AI does: A customer asks about availability across stores, the AI checks OneStock unified stock
Get shipment
Read OneStock shipment data and tracking.
What the AI does: A click-and-collect order is ready, the AI tells the customer which store
Get fulfillment node
Read which store or warehouse fulfilled an order.
What the AI does: A customer asks where their order is, the AI checks OneStock and replies with the fulfillment node and shipment
What the AI agent can read and write in OneStock
The AI accesses OneStock for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get order
- •Get unified stock
- •Get shipment
- •Get fulfillment node
Take actions
- •Update order
- •Add order note
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect OneStock to Minimal AI
Connect OneStock in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select OneStock. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with OneStock
A customer asks where their order is
A customer asks where their order is, the AI checks OneStock and replies with the fulfillment node and shipment
A customer asks about availability across stores
A customer asks about availability across stores, the AI checks OneStock unified stock
A click-and-collect order is ready
A click-and-collect order is ready, the AI tells the customer which store
Works with OneStock and your helpdesk
Minimal AI connects to OneStock for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through OneStock to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover ship-from-store?+
Yes. OneStock orchestrates ship-from-store and the AI explains the fulfillment node to the customer.
Can the AI check unified stock across stores?+
Yes. The AI uses OneStock to check stock across all locations.
How long does setup take?+
Minutes after you connect the OneStock API.