AI Customer Support with OnBuy
OnBuy is one of the fastest-growing UK marketplaces, with millions of buyers across general categories. Minimal AI connects to OnBuy so the AI can read orders, process returns, and reply to buyer messages automatically.
Minimal AI plugs into OnBuy so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What OnBuy does
OnBuy is one of the fastest-growing UK marketplaces, with millions of buyers across general categories. Minimal AI connects to OnBuy so the AI can read orders, process returns, and reply to buyer messages automatically.
Key OnBuy API capabilities Minimal AI uses
Minimal AI connects to the OnBuy API to access order, listing, and seller data for marketplace support automation.
Get order
Read an OnBuy order with items and customer info.
What the AI does: A UK customer asks about an OnBuy order, the AI replies with tracking
Get shipment
Read shipment status and tracking on an OnBuy order.
What the AI does: A return is requested, the AI confirms and refunds
Get return
Read return requests on OnBuy.
What the AI does: A buyer asks a question, the AI replies inside OnBuy
Get buyer message
Read OnBuy buyer messages.
What the AI does: A UK customer asks about an OnBuy order, the AI replies with tracking
Get listing
Read OnBuy product listings.
What the AI does: A return is requested, the AI confirms and refunds
What the AI agent can read and write in OnBuy
The AI accesses OnBuy for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Get order
- •Get shipment
- •Get return
- •Get buyer message
- •Get listing
Take actions
- •Confirm return
- •Issue refund
- •Reply to buyer message
- •Update tracking
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect OnBuy to Minimal AI
Connect OnBuy in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select OnBuy. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with OnBuy
A UK customer asks about an OnBuy order
A UK customer asks about an OnBuy order, the AI replies with tracking
A return is requested
A return is requested, the AI confirms and refunds
A buyer asks a question
A buyer asks a question, the AI replies inside OnBuy
Works with OnBuy and your helpdesk
Minimal AI connects to OnBuy for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI process OnBuy refunds?+
Yes. With permissions you set, the AI can issue refunds.
Can the AI reply to OnBuy buyer messages?+
Yes. The AI replies directly inside the OnBuy conversation.
How long does setup take?+
Minutes after you add OnBuy Seller API credentials.