AI Customer Support with nShift
nShift is the largest multi-carrier delivery management platform in the Nordics (formed by merging Consignor and Unifaun) used by retailers across Europe. Minimal AI connects to nShift so the AI can track shipments, generate labels, and offer returns across hundreds of carriers from one integration.
Minimal AI plugs into nShift so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What nShift does
nShift is the largest multi-carrier delivery management platform in the Nordics (formed by merging Consignor and Unifaun) used by retailers across Europe. Minimal AI connects to nShift so the AI can track shipments, generate labels, and offer returns across hundreds of carriers from one integration.
Key nShift API capabilities Minimal AI uses
Minimal AI connects to the nShift API to access shipment tracking, delivery status, and logistics data in real time.
Track shipment
Look up a shipment via nShift across any connected carrier.
What the AI does: A customer asks where their order is, the AI checks nShift and replies with the live event from any carrier
Get tracking events
Read the event timeline for a shipment.
What the AI does: A customer needs a replacement label, the AI generates one through nShift
Get carrier name
Read which carrier handles the shipment.
What the AI does: A return is requested, the AI sends a return label via nShift Returns
Get expected delivery date
Read the estimated delivery date.
What the AI does: A customer asks where their order is, the AI checks nShift and replies with the live event from any carrier
Look up service options
Read available services for a destination.
What the AI does: A customer needs a replacement label, the AI generates one through nShift
What the AI agent can read and write in nShift
The AI accesses nShift for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track shipment
- •Get tracking events
- •Get carrier name
- •Get expected delivery date
- •Look up service options
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect nShift to Minimal AI
Connect nShift in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select nShift. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with nShift
A customer asks where their order is
A customer asks where their order is, the AI checks nShift and replies with the live event from any carrier
A customer needs a replacement label
A customer needs a replacement label, the AI generates one through nShift
A return is requested
A return is requested, the AI sends a return label via nShift Returns
Works with nShift and your helpdesk
Minimal AI connects to nShift for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks nShift and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which carriers does nShift cover?+
Hundreds, including PostNord, Bring, DHL, GLS, Posti, UPS, FedEx, and more.
Can the AI generate return labels?+
Yes, through nShift Returns.