AI Customer Support with Nepa
Nepa is a Swedish customer experience and market research platform that collects customer feedback at scale for Nordic brands. Minimal AI connects to Nepa so the AI can read CX scores, feedback, and respond to customers in context.
Minimal AI plugs into Nepa so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Nepa does
Nepa is a Swedish customer experience and market research platform that collects customer feedback at scale for Nordic brands. Minimal AI connects to Nepa so the AI can read CX scores, feedback, and respond to customers in context.
Key Nepa API capabilities Minimal AI uses
Minimal AI connects to the Nepa API to access data that enriches customer support responses.
Look up feedback
Read Nepa feedback per order or interaction.
What the AI does: A customer leaves negative Nepa feedback, the AI reads it and replies with a recovery message
Get NPS score
Read NPS score per customer.
What the AI does: An NPS detractor reaches out, the AI sees the score and prioritises
Get CSAT score
Read CSAT score per interaction.
What the AI does: A customer asks about their feedback, the AI reads the response
Get CES score
Read Customer Effort Score.
What the AI does: A customer leaves negative Nepa feedback, the AI reads it and replies with a recovery message
Get segment data
Read segment-level CX data.
What the AI does: An NPS detractor reaches out, the AI sees the score and prioritises
What the AI agent can read and write in Nepa
The AI accesses Nepa to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Look up feedback
- •Get NPS score
- •Get CSAT score
- •Get CES score
- •Get segment data
Take actions
- •Trigger follow-up
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Nepa to Minimal AI
Connect Nepa in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Nepa. Enter your API credentials.
Tell the AI Manager how the agent should use Nepa data in support responses.
Review and go live.
Real support scenarios the AI handles with Nepa
A customer leaves negative Nepa feedback
A customer leaves negative Nepa feedback, the AI reads it and replies with a recovery message
An NPS detractor reaches out
An NPS detractor reaches out, the AI sees the score and prioritises
A customer asks about their feedback
A customer asks about their feedback, the AI reads the response
Works with Nepa and your helpdesk
Minimal AI connects to Nepa for data and your helpdesk for conversations. The AI enriches every support response with information from Nepa.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use NPS data?+
Yes. The AI reads NPS, CSAT, and CES scores and uses them for context and prioritisation.