AI Customer Support with MRW
MRW is one of the largest parcel carriers in Spain and Portugal, with strong coverage across the Iberian Peninsula. Minimal AI connects to MRW so the AI can handle tracking and label questions instantly.
Minimal AI plugs into MRW so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What MRW does
MRW is one of the largest parcel carriers in Spain and Portugal, with strong coverage across the Iberian Peninsula. Minimal AI connects to MRW so the AI can handle tracking and label questions instantly.
Key MRW API capabilities Minimal AI uses
Minimal AI connects to the MRW API to access shipment tracking, delivery status, and logistics data in real time.
Track MRW shipment
Look up an MRW shipment.
What the AI does: A Spanish customer asks where their parcel is, the AI checks MRW and replies
Get tracking events
Read the event timeline.
What the AI does: A label is needed, the AI generates one via MRW
Get pickup point details
Read MRW Punto address.
What the AI does: A Spanish customer asks where their parcel is, the AI checks MRW and replies
Get expected delivery date
Read the estimated delivery date.
What the AI does: A label is needed, the AI generates one via MRW
What the AI agent can read and write in MRW
The AI accesses MRW for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track MRW shipment
- •Get tracking events
- •Get pickup point details
- •Get expected delivery date
Take actions
- •Create MRW label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect MRW to Minimal AI
Connect MRW in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select MRW. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with MRW
A Spanish customer asks where their parcel is
A Spanish customer asks where their parcel is, the AI checks MRW and replies
A label is needed
A label is needed, the AI generates one via MRW
Works with MRW and your helpdesk
Minimal AI connects to MRW for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks MRW and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover MRW Punto pickup points?+
Yes, including address and deadline.