AI Customer Support with Makro Marketplace
Makro Marketplace is the marketplace arm of South African retailer Makro (Massmart/Walmart), offering thousands of sellers access to Makro's customer base. Minimal AI connects to Makro Marketplace so the AI can handle order, shipment, and listing questions automatically.
Minimal AI plugs into Makro Marketplace so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Makro Marketplace does
Makro Marketplace is the marketplace arm of South African retailer Makro (Massmart/Walmart), offering thousands of sellers access to Makro's customer base. Minimal AI connects to Makro Marketplace so the AI can handle order, shipment, and listing questions automatically.
Key Makro Marketplace API capabilities Minimal AI uses
Minimal AI connects to the Makro Marketplace API to access order, listing, and seller data for marketplace support automation.
Look up Makro order
Read a Makro Marketplace order by ID.
What the AI does: A Makro customer asks about their order, the AI checks and replies
Get order status
Read the current status.
What the AI does: A shipment is dispatched, the AI confirms it
Get listing info
Read listing details.
What the AI does: A Makro customer asks about their order, the AI checks and replies
Get customer info
Read the customer attached.
What the AI does: A shipment is dispatched, the AI confirms it
What the AI agent can read and write in Makro Marketplace
The AI accesses Makro Marketplace for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Look up Makro order
- •Get order status
- •Get listing info
- •Get customer info
Take actions
- •Confirm shipment
- •Update price
- •Update stock
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Makro Marketplace to Minimal AI
Connect Makro Marketplace in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Makro Marketplace. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Makro Marketplace
A Makro customer asks about their order
A Makro customer asks about their order, the AI checks and replies
A shipment is dispatched
A shipment is dispatched, the AI confirms it
Works with Makro Marketplace and your helpdesk
Minimal AI connects to Makro Marketplace for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Makro click-and-collect?+
Yes, in-store and click-and-collect orders are covered.