AI Customer Support with Loomis Express
Loomis Express is a Canadian B2B and B2C express parcel carrier owned by DHL Group, with full national coverage. Minimal AI connects to Loomis Express so the AI can handle tracking and label questions instantly.
Minimal AI plugs into Loomis Express so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Loomis Express does
Loomis Express is a Canadian B2B and B2C express parcel carrier owned by DHL Group, with full national coverage. Minimal AI connects to Loomis Express so the AI can handle tracking and label questions instantly.
Key Loomis Express API capabilities Minimal AI uses
Minimal AI connects to the Loomis Express API to access shipment tracking, delivery status, and logistics data in real time.
Track Loomis shipment
Look up a Loomis Express shipment.
What the AI does: A B2B customer asks where their Loomis shipment is, the AI checks and replies
Get tracking events
Read the event timeline.
What the AI does: A pickup is needed, the AI schedules it
Get expected delivery date
Read the estimated delivery date.
What the AI does: A B2B customer asks where their Loomis shipment is, the AI checks and replies
Look up service options
Read available services.
What the AI does: A pickup is needed, the AI schedules it
What the AI agent can read and write in Loomis Express
The AI accesses Loomis Express for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track Loomis shipment
- •Get tracking events
- •Get expected delivery date
- •Look up service options
Take actions
- •Create Loomis label
- •Schedule pickup
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Loomis Express to Minimal AI
Connect Loomis Express in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Loomis Express. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Loomis Express
A B2B customer asks where their Loomis shipment is
A B2B customer asks where their Loomis shipment is, the AI checks and replies
A pickup is needed
A pickup is needed, the AI schedules it
Works with Loomis Express and your helpdesk
Minimal AI connects to Loomis Express for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Loomis Express and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Is Loomis owned by DHL?+
Yes, Loomis Express is part of DHL Group; the integration covers their domestic Canadian network.