AI Customer Support with Canpar Express
Canpar Express (TFI International) is a leading Canadian small-parcel and B2B carrier with national coverage. Minimal AI connects to Canpar so the AI can handle tracking and label questions instantly.
Minimal AI plugs into Canpar Express so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Canpar Express does
Canpar Express (TFI International) is a leading Canadian small-parcel and B2B carrier with national coverage. Minimal AI connects to Canpar so the AI can handle tracking and label questions instantly.
Key Canpar Express API capabilities Minimal AI uses
Minimal AI connects to the Canpar Express API to access shipment tracking, delivery status, and logistics data in real time.
Track Canpar shipment
Look up a Canpar shipment.
What the AI does: A B2B customer asks where their Canpar shipment is, the AI checks and replies
Get tracking events
Read the event timeline.
What the AI does: A pickup is needed, the AI schedules it via Canpar
Get expected delivery date
Read the estimated delivery date.
What the AI does: A B2B customer asks where their Canpar shipment is, the AI checks and replies
Look up service options
Read available services.
What the AI does: A pickup is needed, the AI schedules it via Canpar
What the AI agent can read and write in Canpar Express
The AI accesses Canpar Express for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track Canpar shipment
- •Get tracking events
- •Get expected delivery date
- •Look up service options
Take actions
- •Create Canpar label
- •Schedule pickup
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Canpar Express to Minimal AI
Connect Canpar Express in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Canpar Express. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Canpar Express
A B2B customer asks where their Canpar shipment is
A B2B customer asks where their Canpar shipment is, the AI checks and replies
A pickup is needed
A pickup is needed, the AI schedules it via Canpar
Works with Canpar Express and your helpdesk
Minimal AI connects to Canpar Express for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Canpar Express and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI schedule Canpar pickups?+
Yes, pickups can be scheduled via the API.