AI Customer Support with Linnworks
Linnworks is one of the most-used multichannel order management systems in the UK. Minimal AI connects to Linnworks so the AI can read orders, stock, and shipments across all your channels and answer customer questions instantly.
Minimal AI plugs into Linnworks so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Linnworks does
Linnworks is one of the most-used multichannel order management systems in the UK. Minimal AI connects to Linnworks so the AI can read orders, stock, and shipments across all your channels and answer customer questions instantly.
Key Linnworks API capabilities Minimal AI uses
Minimal AI connects to the Linnworks API to access warehouse, fulfillment, and inventory data in real time.
Get order
Read a Linnworks order with items, channel, and customer info.
What the AI does: A customer asks about an order from any channel, the AI checks Linnworks and replies
Get stock
Read Linnworks stock per location and SKU.
What the AI does: A customer asks about stock, the AI checks Linnworks inventory per warehouse
Get shipment
Read Linnworks shipment data and tracking.
What the AI does: A return is recorded in Linnworks, the AI confirms processing
Get return
Read Linnworks return records.
What the AI does: A customer asks about an order from any channel, the AI checks Linnworks and replies
Get channel
Read Linnworks channel information for the order.
What the AI does: A customer asks about stock, the AI checks Linnworks inventory per warehouse
What the AI agent can read and write in Linnworks
The AI accesses Linnworks for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get order
- •Get stock
- •Get shipment
- •Get return
- •Get channel
Take actions
- •Add order note
- •Update order status
- •Update tracking
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Linnworks to Minimal AI
Connect Linnworks in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Linnworks. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Linnworks
A customer asks about an order from any channel
A customer asks about an order from any channel, the AI checks Linnworks and replies
A customer asks about stock
A customer asks about stock, the AI checks Linnworks inventory per warehouse
A return is recorded in Linnworks
A return is recorded in Linnworks, the AI confirms processing
Works with Linnworks and your helpdesk
Minimal AI connects to Linnworks for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Linnworks to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover all channels in Linnworks?+
Yes. The AI uses Linnworks as the source of truth across Amazon, eBay, Shopify, and other channels.
Can the AI write back to Linnworks?+
Yes. With permissions you set, the AI can add notes and update orders.
How long does setup take?+
Minutes after you connect the Linnworks API.