AI Customer Support with Lime CRM
Lime CRM is a Swedish CRM and case management platform used by Nordic B2B and service companies. Minimal AI connects to Lime CRM so the AI can read customer data, log cases, and update records during a conversation.
Minimal AI plugs into Lime CRM so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Lime CRM does
Lime CRM is a Swedish CRM and case management platform used by Nordic B2B and service companies. Minimal AI connects to Lime CRM so the AI can read customer data, log cases, and update records during a conversation.
Key Lime CRM API capabilities Minimal AI uses
Minimal AI connects to the Lime CRM API to read conversations, look up customer data, and write replies in real time.
Look up customer
Read a Lime CRM customer by email, phone, or ID.
What the AI does: A customer emails support, the AI reads their Lime CRM history and answers based on context
Get customer history
Read past cases and interactions.
What the AI does: A new issue is reported, the AI creates a case in Lime CRM
Get case
Read a Lime CRM case by ID.
What the AI does: A case is resolved, the AI logs a note and closes it
Get contact info
Read customer contacts and roles.
What the AI does: A customer emails support, the AI reads their Lime CRM history and answers based on context
Get notes
Read notes attached to a customer or case.
What the AI does: A new issue is reported, the AI creates a case in Lime CRM
What the AI agent can read and write in Lime CRM
Minimal AI does not just read data from Lime CRM. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up customer
- •Get customer history
- •Get case
- •Get contact info
- •Get notes
Take actions
- •Create case
- •Update case
- •Log note
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Lime CRM to Minimal AI
Connect Lime CRM in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Lime CRM. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Lime CRM.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Lime CRM
A customer emails support
A customer emails support, the AI reads their Lime CRM history and answers based on context
A new issue is reported
A new issue is reported, the AI creates a case in Lime CRM
A case is resolved
A case is resolved, the AI logs a note and closes it
Works with the rest of your stack
Minimal AI connects to Lime CRM for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI create new cases?+
Yes, the AI creates cases in Lime CRM with the right customer linked.
Can the AI update existing cases?+
Yes, including status, notes, and assignment.