AI Customer Support with Khoros
Khoros is a leading US digital customer engagement platform combining online communities, social media, and messaging care for enterprise brands. Minimal AI connects to Khoros so the AI can read conversations, post replies, and route cases automatically.
Minimal AI plugs into Khoros so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Khoros does
Khoros is a leading US digital customer engagement platform combining online communities, social media, and messaging care for enterprise brands. Minimal AI connects to Khoros so the AI can read conversations, post replies, and route cases automatically.
Key Khoros API capabilities Minimal AI uses
Minimal AI connects to the Khoros API to read conversations, look up customer data, and write replies in real time.
Look up conversation
Read a Khoros conversation by ID.
What the AI does: A community post needs a reply, the AI reads context and answers
Get customer history
Read past conversations.
What the AI does: A social DM comes in, the AI replies
Get community post
Read a community post and replies.
What the AI does: A community post needs a reply, the AI reads context and answers
Get assignment
Read assigned agent.
What the AI does: A social DM comes in, the AI replies
Get tags
Read tags applied.
What the AI does: A community post needs a reply, the AI reads context and answers
What the AI agent can read and write in Khoros
Minimal AI does not just read data from Khoros. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up conversation
- •Get customer history
- •Get community post
- •Get assignment
- •Get tags
Take actions
- •Post reply
- •Update status
- •Route to team
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Khoros to Minimal AI
Connect Khoros in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Khoros. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Khoros.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Khoros
A community post needs a reply
A community post needs a reply, the AI reads context and answers
A social DM comes in
A social DM comes in, the AI replies
Works with the rest of your stack
Minimal AI connects to Khoros for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Khoros communities?+
Yes, the AI reads and replies to community posts.