AI Customer Support with Instabee
Instabee is the merged entity of Instabox and Budbee, operating one of the largest parcel locker networks in the Nordics. Minimal AI connects to Instabee so the AI can answer locker pickup questions, send codes, and handle exceptions automatically.
Minimal AI plugs into Instabee so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Instabee does
Instabee is the merged entity of Instabox and Budbee, operating one of the largest parcel locker networks in the Nordics. Minimal AI connects to Instabee so the AI can answer locker pickup questions, send codes, and handle exceptions automatically.
Key Instabee API capabilities Minimal AI uses
Minimal AI connects to the Instabee API to access shipment tracking, delivery status, and logistics data in real time.
Track Instabee parcel
Look up an Instabee parcel by tracking number.
What the AI does: A customer asks where their parcel is, the AI checks Instabee and gives the locker location and pickup code
Get locker pickup details
Read which locker holds the parcel and the pickup code.
What the AI does: A pickup deadline is approaching, the AI proactively reminds the customer
Get pickup deadline
Read the deadline before the parcel is returned to the warehouse.
What the AI does: A customer wants to return an item, the AI sends a locker drop-off code
Get tracking events
Read the event timeline for an Instabee parcel.
What the AI does: A customer asks where their parcel is, the AI checks Instabee and gives the locker location and pickup code
Get courier ETA
Read live courier ETA for home delivery shipments.
What the AI does: A pickup deadline is approaching, the AI proactively reminds the customer
What the AI agent can read and write in Instabee
The AI accesses Instabee for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track Instabee parcel
- •Get locker pickup details
- •Get pickup deadline
- •Get tracking events
- •Get courier ETA
Take actions
- •Generate return drop-off code
- •Update delivery instructions
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Instabee to Minimal AI
Connect Instabee in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Instabee. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Instabee
A customer asks where their parcel is
A customer asks where their parcel is, the AI checks Instabee and gives the locker location and pickup code
A pickup deadline is approaching
A pickup deadline is approaching, the AI proactively reminds the customer
A customer wants to return an item
A customer wants to return an item, the AI sends a locker drop-off code
Works with Instabee and your helpdesk
Minimal AI connects to Instabee for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Instabee and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the integration cover both Budbee and Instabox?+
Yes, Instabee is the merged company so both flows are covered.
Can the AI handle locker returns?+
Yes. It generates locker drop-off codes.