AI Customer Support with eKomi
eKomi is a German verified review platform serving thousands of brands across Europe. Minimal AI connects to eKomi so the AI can read reviews, reply, and trigger review requests automatically.
Minimal AI plugs into eKomi so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What eKomi does
eKomi is a German verified review platform serving thousands of brands across Europe. Minimal AI connects to eKomi so the AI can read reviews, reply, and trigger review requests automatically.
Key eKomi API capabilities Minimal AI uses
Minimal AI connects to the eKomi API to access data that enriches customer support responses.
Read review
Read an eKomi review with rating and content.
What the AI does: A negative eKomi review comes in, the AI checks the order and replies
Look up reviews by customer
Read all eKomi reviews tied to a customer.
What the AI does: A delivery is confirmed, the AI triggers an eKomi review request
Get rating summary
Read overall eKomi rating summary.
What the AI does: A customer asks where their review email is, the AI checks and resends
What the AI agent can read and write in eKomi
The AI accesses eKomi to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Read review
- •Look up reviews by customer
- •Get rating summary
Take actions
- •Reply to review
- •Trigger review request
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect eKomi to Minimal AI
Connect eKomi in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select eKomi. Enter your API credentials.
Tell the AI Manager how the agent should use eKomi data in support responses.
Review and go live.
Real support scenarios the AI handles with eKomi
A negative eKomi review comes in
A negative eKomi review comes in, the AI checks the order and replies
A delivery is confirmed
A delivery is confirmed, the AI triggers an eKomi review request
A customer asks where their review email is
A customer asks where their review email is, the AI checks and resends
Works with eKomi and your helpdesk
Minimal AI connects to eKomi for data and your helpdesk for conversations. The AI enriches every support response with information from eKomi.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI reply in German?+
Yes. The AI replies in German and other supported languages.
Can the AI trigger eKomi requests?+
Yes. After fulfillment, the AI can trigger an eKomi verified review request.
How fast is setup?+
Minutes after you connect eKomi.