AI Customer Support with Droppa
Droppa is a logistics platform that connects businesses to a network of carriers and delivery options. For e-commerce brands using Droppa, tracking and dispatch questions are common.
Minimal AI connects to Droppa and resolves those questions automatically. The AI checks the shipment status, transit events, and delivery info, then replies inside your helpdesk.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Droppa does
Droppa is a logistics platform that gives businesses access to a network of couriers, fleets, and delivery solutions. It supports parcel, large item, and on-demand delivery, with shipment tracking, rate quotes, and booking management. The Droppa API exposes shipments, tracking events, and rate quote endpoints for integrations.
Key Droppa API capabilities Minimal AI uses
Minimal AI connects to the Droppa API to access shipment tracking, delivery status, and logistics data in real time.
Tracking API
Track Droppa shipments and view events.
What the AI does: Checks Droppa shipment status and replies with the latest update.
Rates API
Get rate quotes for shipping options.
What the AI does: Provides customers with shipping rate options on demand.
What the AI agent can read and write in Droppa
The AI accesses Droppa for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check shipment status
- •View tracking events
- •Get shipping rate quote
Take actions
- •Cancel booking
- •Update shipment details
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Droppa to Minimal AI
Connect Droppa in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Droppa. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Droppa
Droppa shipment status
A customer asks about a Droppa shipment. The AI checks the status and replies with the latest update.
Rate quote
A customer asks about shipping cost. The AI gets a Droppa rate quote and replies with the options.
Works with Droppa and your helpdesk
Minimal AI connects to Droppa for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Droppa and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI access Droppa's full carrier network?+
Yes. The AI tracks shipments and gets rates across Droppa's connected carriers.
How hard is it to integrate Droppa with Minimal AI?+
Enter your Droppa API credentials and go live in minutes.