AI Customer Support with CTT Expresso
CTT Expresso is the express parcel arm of CTT (Portuguese postal service) with national B2C and B2B coverage and the Cacifos pickup locker network. Minimal AI connects to CTT Expresso so the AI can handle tracking, locker, and label questions instantly.
Minimal AI plugs into CTT Expresso so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What CTT Expresso does
CTT Expresso is the express parcel arm of CTT (Portuguese postal service) with national B2C and B2B coverage and the Cacifos pickup locker network. Minimal AI connects to CTT Expresso so the AI can handle tracking, locker, and label questions instantly.
Key CTT Expresso API capabilities Minimal AI uses
Minimal AI connects to the CTT Expresso API to access shipment tracking, delivery status, and logistics data in real time.
Track CTT shipment
Look up a CTT Expresso shipment.
What the AI does: A Portuguese customer asks where their parcel is, the AI checks CTT and replies
Get tracking events
Read the event timeline.
What the AI does: A parcel is in a Cacifo, the AI sends the pickup code
Get locker pickup details
Read which Cacifo holds the parcel.
What the AI does: A Portuguese customer asks where their parcel is, the AI checks CTT and replies
Get expected delivery date
Read the estimated delivery date.
What the AI does: A parcel is in a Cacifo, the AI sends the pickup code
What the AI agent can read and write in CTT Expresso
The AI accesses CTT Expresso for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track CTT shipment
- •Get tracking events
- •Get locker pickup details
- •Get expected delivery date
Take actions
- •Create CTT Expresso label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect CTT Expresso to Minimal AI
Connect CTT Expresso in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select CTT Expresso. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with CTT Expresso
A Portuguese customer asks where their parcel is
A Portuguese customer asks where their parcel is, the AI checks CTT and replies
A parcel is in a Cacifo
A parcel is in a Cacifo, the AI sends the pickup code
Works with CTT Expresso and your helpdesk
Minimal AI connects to CTT Expresso for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks CTT Expresso and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Cacifos lockers?+
Yes, including pickup code and deadline.