AI Customer Support with Channable
Channable is a feed management and PPC automation platform used by e-commerce businesses to manage product feeds across Google Shopping, marketplaces, and comparison sites. It centralizes product data across all your sales channels.
Minimal AI connects to Channable and uses product feed data to answer customer questions. The AI checks product availability, pricing, and listing status across channels.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Channable does
Channable is a feed management platform for e-commerce that automates product feeds to Google Shopping, Amazon, Bol.com, and 2,500+ other channels. It provides feed optimization, rules for data transformation, PPC automation, and marketplace integration. Channable centralizes product data management across all sales channels.
Key Channable API capabilities Minimal AI uses
Minimal AI connects to the Channable API to access data that enriches customer support responses.
Products API
Access product data across all feed channels.
What the AI does: Checks product details and availability across all channels managed by Channable.
Channels API
Access channel listings and status.
What the AI does: Checks which channels a product is listed on and the listing status.
Rules API
Access feed transformation rules.
What the AI does: Understands product data transformations applied per channel.
What the AI agent can read and write in Channable
The AI accesses Channable to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Check product data across channels
- •View channel listing status
- •Access feed rules
- •Check product availability by channel
Take actions
- •Update product data
- •Modify feed rules
How to connect Channable to Minimal AI
Connect Channable in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Channable. Enter your API credentials.
Tell the AI Manager how the agent should use Channable data in support responses.
Review and go live.
Real support scenarios the AI handles with Channable
Cross-channel product check
A customer asks about a product they saw on Google Shopping. The AI checks Channable for the product details and availability.
Pricing discrepancy
A customer sees different pricing on different channels. The AI checks Channable's feed rules to explain channel-specific pricing.
Works with Channable and your helpdesk
Minimal AI connects to Channable for data and your helpdesk for conversations. The AI enriches every support response with information from Channable.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI access product feed data?+
Yes. The AI checks Channable for product data across all your connected channels.
How hard is it to integrate Channable with Minimal AI?+
Enter your API credentials and go live in minutes.