AI Customer Support with CDON
CDON is one of the largest online marketplaces in the Nordics, with millions of products from thousands of merchants. Minimal AI connects to CDON so the AI can answer order, shipment, and listing questions for sellers.
Minimal AI plugs into CDON so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What CDON does
CDON is one of the largest online marketplaces in the Nordics, with millions of products from thousands of merchants. Minimal AI connects to CDON so the AI can answer order, shipment, and listing questions for sellers.
Key CDON API capabilities Minimal AI uses
Minimal AI connects to the CDON API to access order, listing, and seller data for marketplace support automation.
Look up CDON order
Read a CDON order by ID.
What the AI does: A CDON customer asks where their order is, the AI checks CDON and the carrier and replies
Get order status
Read the current status of a CDON order.
What the AI does: A shipment is dispatched, the AI confirms the shipment in CDON with tracking
Get listing info
Read CDON listing details and stock.
What the AI does: A listing question comes in, the AI reads the listing details
Get customer info
Read the customer attached to a CDON order.
What the AI does: A CDON customer asks where their order is, the AI checks CDON and the carrier and replies
Get shipment status
Read the shipment status of a CDON order.
What the AI does: A shipment is dispatched, the AI confirms the shipment in CDON with tracking
What the AI agent can read and write in CDON
The AI accesses CDON for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Look up CDON order
- •Get order status
- •Get listing info
- •Get customer info
- •Get shipment status
Take actions
- •Confirm shipment
- •Update price
- •Update stock
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect CDON to Minimal AI
Connect CDON in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select CDON. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with CDON
A CDON customer asks where their order is
A CDON customer asks where their order is, the AI checks CDON and the carrier and replies
A shipment is dispatched
A shipment is dispatched, the AI confirms the shipment in CDON with tracking
A listing question comes in
A listing question comes in, the AI reads the listing details
Works with CDON and your helpdesk
Minimal AI connects to CDON for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI confirm CDON shipments?+
Yes. The AI sends shipment confirmations with tracking automatically.