AI Customer Support with Brightpearl
Brightpearl is a UK retail-focused ERP used by mid-market merchants for orders, inventory, and accounting. Minimal AI connects to Brightpearl so the AI can read orders, stock, shipments, and customer history and answer questions automatically.
Minimal AI plugs into Brightpearl so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Brightpearl does
Brightpearl is a UK retail-focused ERP used by mid-market merchants for orders, inventory, and accounting. Minimal AI connects to Brightpearl so the AI can read orders, stock, shipments, and customer history and answer questions automatically.
Key Brightpearl API capabilities Minimal AI uses
Minimal AI connects to the Brightpearl API to access warehouse, fulfillment, and inventory data in real time.
Get order
Read a Brightpearl order with items and customer info.
What the AI does: A customer asks about an order, the AI checks Brightpearl and replies
Get stock
Read Brightpearl stock per warehouse and SKU.
What the AI does: A customer asks about stock, the AI checks Brightpearl inventory
Get shipment
Read Brightpearl shipment data and tracking.
What the AI does: A VIP customer writes in, the AI sees their full history in Brightpearl and tailors the reply
Get customer
Read Brightpearl customer profile and order history.
What the AI does: A customer asks about an order, the AI checks Brightpearl and replies
Get product
Read Brightpearl product master data.
What the AI does: A customer asks about stock, the AI checks Brightpearl inventory
What the AI agent can read and write in Brightpearl
The AI accesses Brightpearl for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get order
- •Get stock
- •Get shipment
- •Get customer
- •Get product
Take actions
- •Add order note
- •Update order status
- •Update customer
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Brightpearl to Minimal AI
Connect Brightpearl in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Brightpearl. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Brightpearl
A customer asks about an order
A customer asks about an order, the AI checks Brightpearl and replies
A customer asks about stock
A customer asks about stock, the AI checks Brightpearl inventory
A VIP customer writes in
A VIP customer writes in, the AI sees their full history in Brightpearl and tailors the reply
Works with Brightpearl and your helpdesk
Minimal AI connects to Brightpearl for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Brightpearl to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI read Brightpearl multi-warehouse stock?+
Yes. The AI checks Brightpearl stock per warehouse and SKU.
Can the AI write back to Brightpearl?+
Yes. With permissions you set, the AI can add notes and update orders.
How long does setup take?+
Minutes after you connect the Brightpearl API.