AI Customer Support with Alma
Alma is the leading French BNPL provider, used by tens of thousands of merchants across France, Germany, Spain, Italy, Belgium, and the Netherlands. Minimal AI connects to Alma so the AI can handle payment, instalment, and refund questions automatically.
Minimal AI plugs into Alma so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Alma does
Alma is the leading French BNPL provider, used by tens of thousands of merchants across France, Germany, Spain, Italy, Belgium, and the Netherlands. Minimal AI connects to Alma so the AI can handle payment, instalment, and refund questions automatically.
Key Alma API capabilities Minimal AI uses
Minimal AI connects to the Alma API to access store, order, and customer data in real time.
Look up Alma payment
Read an Alma payment by ID or order reference.
What the AI does: A customer asks about their next Alma instalment, the AI reads the plan
Get payment status
Read the current status.
What the AI does: A refund is requested, the AI issues it via Alma
Get instalment plan
Read the instalment schedule and remaining balance.
What the AI does: A customer cancels an order, the AI cancels the Alma payment
Get refund status
Read refund result.
What the AI does: A customer asks about their next Alma instalment, the AI reads the plan
Get customer info
Read the customer attached.
What the AI does: A refund is requested, the AI issues it via Alma
What the AI agent can read and write in Alma
The AI accesses Alma for store data and uses it to answer customer questions accurately.
Get information
- •Look up Alma payment
- •Get payment status
- •Get instalment plan
- •Get refund status
- •Get customer info
Take actions
- •Issue refund
- •Cancel payment
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Alma to Minimal AI
Connect Alma in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Alma. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Alma
A customer asks about their next Alma instalment
A customer asks about their next Alma instalment, the AI reads the plan
A refund is requested
A refund is requested, the AI issues it via Alma
A customer cancels an order
A customer cancels an order, the AI cancels the Alma payment
Works with Alma and your helpdesk
Minimal AI connects to Alma for store data and your helpdesk for conversations. Every customer reply uses live data from Alma.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Alma 3x and 4x plans?+
Yes, all Alma instalment plans including P10x.
Can the AI refund Alma payments?+
Yes, full and partial refunds are supported.