AI Customer Support with ZigZag Global
ZigZag Global is a UK-based cross-border returns platform used by enterprise retailers across Europe and globally. Minimal AI connects to ZigZag so the AI can check return eligibility, generate labels, and track cross-border returns automatically.
Minimal AI plugs into ZigZag Global so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What ZigZag Global does
ZigZag Global is a UK-based cross-border returns platform used by enterprise retailers across Europe and globally. Minimal AI connects to ZigZag so the AI can check return eligibility, generate labels, and track cross-border returns automatically.
Key ZigZag Global API capabilities Minimal AI uses
Minimal AI connects to the ZigZag Global API to check return eligibility, create return labels, and track return status in real time.
Check eligibility
Read ZigZag eligibility for a return.
What the AI does: A customer asks to return an order, the AI checks ZigZag policy and creates the return
Get return
Read a ZigZag return record.
What the AI does: A return is in transit, the AI provides ZigZag tracking
Track return
Read ZigZag return tracking events.
What the AI does: A refund is processed in ZigZag, the AI tells the customer
Get refund status
Read refund status on a ZigZag return.
What the AI does: A customer asks to return an order, the AI checks ZigZag policy and creates the return
What the AI agent can read and write in ZigZag Global
The AI accesses ZigZag Global to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check eligibility
- •Get return
- •Track return
- •Get refund status
Take actions
- •Create return
- •Generate label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect ZigZag Global to Minimal AI
Connect ZigZag Global in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select ZigZag Global. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with ZigZag Global
A customer asks to return an order
A customer asks to return an order, the AI checks ZigZag policy and creates the return
A return is in transit
A return is in transit, the AI provides ZigZag tracking
A refund is processed in ZigZag
A refund is processed in ZigZag, the AI tells the customer
Works with ZigZag Global and your helpdesk
Minimal AI connects to ZigZag Global for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks ZigZag Global and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle international returns through ZigZag?+
Yes. ZigZag is built for cross-border returns and is fully supported.
Can the AI track ZigZag refunds?+
Yes. The AI reads refund status and updates the customer.
How fast is setup?+
Minutes after you connect ZigZag.