AI Customer Support with WiQhit
WiQhit is an on-site personalization platform that segments visitors and adapts messaging in real time. For brands using WiQhit, on-site experience is shaped by its segments and rules.
Minimal AI connects to WiQhit and uses session and segment data to provide context-rich replies.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What WiQhit does
WiQhit is an on-site personalization platform that segments visitors based on behavior and shows tailored messages, popups, and content. The WiQhit API exposes session data, segment membership, and on-site events for integration with customer service systems.
Key WiQhit API capabilities Minimal AI uses
Minimal AI connects to the WiQhit API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Visitor Sessions
Read on-site session data.
What the AI does: Reads session data for context on the customer's visit.
Segments API
Read segment membership.
What the AI does: Reads which segments and personalizations a visitor matches.
What the AI agent can read and write in WiQhit
The AI uses WiQhit to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up visitor session
- •Check segment and personalization
- •View on-site events
Take actions
- •Update visitor attributes
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect WiQhit to Minimal AI
Connect WiQhit in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select WiQhit. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with WiQhit
Unsubscribe request
A customer asks to unsubscribe. The AI updates the WiQhit preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks WiQhit and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks WiQhit for the campaign and explains.
Works with WiQhit and your helpdesk
Minimal AI connects to WiQhit for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in WiQhit?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from WiQhit.
Does the AI update WiQhit attributes?+
Yes. The AI can update standard and custom attributes in WiQhit.
How hard is it to integrate WiQhit with Minimal AI?+
Enter your WiQhit API credentials and go live in minutes.