AI Customer Support with Webshipper
Webshipper is a Danish multi-carrier shipping platform popular with Nordic and European e-commerce brands. It connects to all major carriers and centralizes label creation, tracking, and returns.
Minimal AI connects to Webshipper and uses its unified shipping data to answer customer questions. The AI checks the shipment status across the right carrier and replies inside your helpdesk.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Webshipper does
Webshipper is a multi-carrier shipping platform that connects to PostNord, GLS, DHL, UPS, FedEx, Bring, DAO, and many other carriers. It offers label printing, automated shipping rules, branded tracking pages, and returns management. The Webshipper API exposes shipments, tracking, returns, and rate endpoints for integrations.
Key Webshipper API capabilities Minimal AI uses
Minimal AI connects to the Webshipper API to access shipment tracking, delivery status, and logistics data in real time.
Shipments API
Access shipment details and tracking number per carrier.
What the AI does: Identifies the carrier and tracking number for any Webshipper shipment.
Tracking
Tracking events across carriers via Webshipper.
What the AI does: Provides customers with tracking events from any Webshipper carrier.
Returns API
Create return labels.
What the AI does: Generates return labels through Webshipper for customer requests.
What the AI agent can read and write in Webshipper
The AI accesses Webshipper for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check shipment tracking
- •View carrier and tracking number
- •Get delivery estimate
- •Check return shipment
Take actions
- •Create return label
- •Cancel shipment
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Webshipper to Minimal AI
Connect Webshipper in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Webshipper. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Webshipper
Multi-carrier tracking
A customer asks about a parcel. The AI checks Webshipper, identifies the carrier, and replies with the latest tracking event.
Return label
A customer requests a return. The AI generates a Webshipper return label and sends it.
Works with Webshipper and your helpdesk
Minimal AI connects to Webshipper for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Webshipper and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with all Webshipper carriers?+
Yes. Any carrier connected through Webshipper is supported.
How hard is it to integrate Webshipper with Minimal AI?+
Enter your Webshipper API credentials and go live in minutes.