AI Customer Support with Turnr
Turnr is a Norwegian returns platform built for D2C brands. Minimal AI connects to Turnr so the AI can read return status, generate labels, and answer return questions automatically.
Minimal AI plugs into Turnr so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Turnr does
Turnr is a Norwegian returns platform built for D2C brands. Minimal AI connects to Turnr so the AI can read return status, generate labels, and answer return questions automatically.
Key Turnr API capabilities Minimal AI uses
Minimal AI connects to the Turnr API to check return eligibility, create return labels, and track return status in real time.
Look up return
Read a Turnr return.
What the AI does: A customer wants to return an item, the AI generates a Turnr label
Get return status
Read the current status.
What the AI does: A customer asks about refund timing, the AI reads Turnr and explains
Get return reason
Read why the return was created.
What the AI does: A customer wants to return an item, the AI generates a Turnr label
Get refund status
Read refund status linked to the return.
What the AI does: A customer asks about refund timing, the AI reads Turnr and explains
Get return policy
Read the policy applied.
What the AI does: A customer wants to return an item, the AI generates a Turnr label
What the AI agent can read and write in Turnr
The AI accesses Turnr to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Look up return
- •Get return status
- •Get return reason
- •Get refund status
- •Get return policy
Take actions
- •Generate return label
- •Cancel return
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Turnr to Minimal AI
Connect Turnr in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Turnr. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Turnr
A customer wants to return an item
A customer wants to return an item, the AI generates a Turnr label
A customer asks about refund timing
A customer asks about refund timing, the AI reads Turnr and explains
Works with Turnr and your helpdesk
Minimal AI connects to Turnr for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Turnr and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI generate Turnr labels?+
Yes, the AI generates return labels via Turnr.