AI Customer Support with Trustpilot
Trustpilot is the world's leading review platform. Customer reviews on Trustpilot directly influence purchasing decisions and brand reputation. When a customer who left a negative review contacts support, knowing about that review changes how you handle the conversation.
Minimal AI connects to Trustpilot and uses review data to inform support responses. When a customer contacts support, the AI checks Trustpilot for recent reviews, sentiment, and feedback. This context helps the AI provide empathetic, informed responses that can turn negative experiences into positive ones.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Trustpilot does
Trustpilot is a consumer review platform with over 200 million reviews. Businesses use it to collect, manage, and respond to customer reviews. The Trustpilot Business API provides access to reviews, invitations, business units, and review responses. Reviews include star ratings, text content, and verification status.
Key Trustpilot API capabilities Minimal AI uses
Minimal AI connects to the Trustpilot API to access data that enriches customer support responses.
Reviews API
Access reviews with ratings, text, and status.
What the AI does: Checks recent reviews from a customer to understand their sentiment before responding to support requests.
Business Units API
Access business profile and aggregate ratings.
What the AI does: Provides context about overall review performance.
Review Responses API
Manage responses to reviews.
What the AI does: Responds to reviews as part of the customer service workflow.
What the AI agent can read and write in Trustpilot
The AI accesses Trustpilot to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Check customer reviews and ratings
- •View review sentiment
- •Access aggregate ratings
- •Look up recent reviews
Take actions
- •Respond to reviews
- •Send review invitations
- •Flag reviews for attention
How to connect Trustpilot to Minimal AI
Connect Trustpilot in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Trustpilot. Enter your API credentials.
Tell the AI Manager how the agent should use Trustpilot data in support responses.
Review and go live.
Real support scenarios the AI handles with Trustpilot
Negative review follow-up
A customer who left a 1-star review contacts support. The AI sees the review in Trustpilot and responds with extra empathy, addressing the specific feedback from the review.
Post-resolution review invite
After resolving a positive interaction, the AI invites the customer to leave a Trustpilot review.
Works with Trustpilot and your helpdesk
Minimal AI connects to Trustpilot for data and your helpdesk for conversations. The AI enriches every support response with information from Trustpilot.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI check Trustpilot reviews during support?+
Yes. The AI checks Trustpilot for recent reviews from the customer to provide context-aware, empathetic responses.
How hard is it to integrate Trustpilot with Minimal AI?+
Enter your Trustpilot API credentials and go live in minutes.