AI Customer Support with Shopware
Shopware is a leading German e-commerce platform used by mid-market and enterprise retailers across DACH and Europe. Minimal AI connects to Shopware so the AI can read orders, customers, and products and answer customer questions automatically.
Minimal AI plugs into Shopware so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Shopware does
Shopware is a leading German e-commerce platform used by mid-market and enterprise retailers across DACH and Europe. Minimal AI connects to Shopware so the AI can read orders, customers, and products and answer customer questions automatically.
Key Shopware API capabilities Minimal AI uses
Minimal AI connects to the Shopware API to access store, order, and customer data in real time.
Get order
Read a Shopware order with items, customer, and shipments.
What the AI does: A customer asks about an order, the AI checks Shopware and replies
Get customer
Read Shopware customer profile and order history.
What the AI does: A customer asks about availability, the AI checks Shopware stock
Get product
Read Shopware product master data and stock.
What the AI does: A return is processed in Shopware, the AI confirms to the customer
Get shipment
Read Shopware shipment data and tracking.
What the AI does: A customer asks about an order, the AI checks Shopware and replies
Get return
Read Shopware return records.
What the AI does: A customer asks about availability, the AI checks Shopware stock
What the AI agent can read and write in Shopware
The AI accesses Shopware for store data and uses it to answer customer questions accurately.
Get information
- •Get order
- •Get customer
- •Get product
- •Get shipment
- •Get return
Take actions
- •Update order status
- •Add order note
- •Update customer
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Shopware to Minimal AI
Connect Shopware in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Shopware. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Shopware
A customer asks about an order
A customer asks about an order, the AI checks Shopware and replies
A customer asks about availability
A customer asks about availability, the AI checks Shopware stock
A return is processed in Shopware
A return is processed in Shopware, the AI confirms to the customer
Works with Shopware and your helpdesk
Minimal AI connects to Shopware for store data and your helpdesk for conversations. Every customer reply uses live data from Shopware.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Shopware 6 and Shopware Cloud?+
Yes. Both Shopware 6 self-hosted and Cloud are supported.
Can the AI write back to Shopware?+
Yes. With permissions you set, the AI can update orders and add notes.
How fast is setup?+
Minutes after you connect the Shopware Admin API.