AI Customer Support with Returnflows
Returnflows is a returns management platform for e-commerce brands that focuses on a smooth, branded return experience and rich return reason collection.
Minimal AI connects to Returnflows and handles return requests automatically. The AI checks eligibility, collects return reasons, and generates labels.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Returnflows does
Returnflows is a returns management platform offering branded return portals, return reason collection, label generation, and analytics. The Returnflows API exposes returns, eligibility checks, and label generation for integration with customer service tools.
Key Returnflows API capabilities Minimal AI uses
Minimal AI connects to the Returnflows API to check return eligibility, create return labels, and track return status in real time.
Returns API
Create and manage Returnflows returns.
What the AI does: Checks eligibility and creates returns through Returnflows.
Labels API
Generate return labels.
What the AI does: Generates labels and sends them to customers.
Reason Capture
Collect return reasons.
What the AI does: Collects return reasons through the conversation as part of the return.
What the AI agent can read and write in Returnflows
The AI accesses Returnflows to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check return eligibility
- •View return status
- •Access return reasons
Take actions
- •Create return
- •Generate return label
- •Collect return reason
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Returnflows to Minimal AI
Connect Returnflows in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Returnflows. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Returnflows
Return with reason
A customer requests a return. The AI collects the reason and creates the Returnflows return.
Return status
A customer asks about a pending return. The AI checks Returnflows and replies with the status.
Works with Returnflows and your helpdesk
Minimal AI connects to Returnflows for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Returnflows and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI collect return reasons?+
Yes. The AI collects detailed return reasons as part of the conversation and saves them to Returnflows.
How hard is it to integrate Returnflows with Minimal AI?+
Enter your Returnflows API credentials and go live in minutes.